Training & Development Specialist

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

JOB SUMMARY

Responsible for providing standardized training delivery via instructor- led facilitation of classroom or remote training classes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

• Provide all supported business units and emerging clients with standardized new hire, refresher, new process and systems training.

• Functions as a subject matter expert in at least one line of business and creates and updates training curriculum as needed.

• Create and records, reports and other documentation of training activities.

• Represent the Training team in meetings with business partners, leadership and project teams.

• Function as a performance consultant, collaborating with Process and Operations to perform needs assessment and recommend training solutions.

• Other training related duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Customer service focused

• Understanding of healthcare and/or revenue cycle services

• Skilled facilitator, consistently demonstrates effective questioning techniques and ability to engage students and transfer knowledge

• Establish and maintain collaborative relationships with stakeholders to meet business objectives

• Working knowledge of training tools and various multimedia technology

• Mature classroom management skills; able to effectively control classroom/virtual classroom and create a learning environment

• Strong communication skills, both verbal and written

• Ability to work with minimal supervision, self-starter and demonstrates initiative

• Flexible and innovative; highly adaptable to dynamic business environment; catalyst for change

• High engagement; supportive of leadership and role model for Conifer values and guiding behaviors

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience preferred to perform the job.

• High school diploma or equivalent

• Some college preferred

• 2 - 3 years of experience in training or leadership position preferred

• Healthcare revenue cycle experience preferred

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift 25-35 lbs, due to travel requirements

• Ability to communicate to large groups verbally and through various media

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office Work Environment

• Hospital Work Environment

• May require travel can vary from approximately 25% to 75%