Client Operations Advisor

Connection
Sioux City, IA Full Time
POSTED ON 1/21/2022 CLOSED ON 3/12/2022

What are the responsibilities and job description for the Client Operations Advisor position at Connection?

Working under minimal supervision, referring only exceptional problems and issues for management review or approval, the Client Operations Advisor provides direct operational and sales support to designated accounts for multiple Account Managers (AMs). The Advisor drives the day to day business and interactions with clients. The Advisor works alongside AMs to strategically maximize margins and provides outstanding service to clients on all requests. The Client Operations Advisor proactively responds to or delegates client requests and tasks with little to no guidance, ensuring timely completion. The Advisor performs the high end tasks such as configuration solutions, strategic deal registrations and/or negotiated bid pricing with manufacturers and other margin enhancement activities.


Requirements

Strategically and proactively manages the client /customer's requirements making strategic decisions on pricing and product availability.
Provides complex quotes to client in a timely manner, which may require configuration by the Advisor or through a technical resource engagement.
Works with suppliers and Manufacturers to ensure the best pricing based on the opportunity.
Builds out configurations for clients and works with the manufacturer's tools to provide pricing.
Engages presales engineers for high end configurations of networking equipment.
Manages client order escalations thru to resolution as it relates to tracking, returns, or other post shipment issues.
Researches and provides feedback to manager for client experience improvements.
Takes the lead on resolution for accounting issues, such as credit and rebills, sales tax issues and RMA escalations.
Works with suppliers and manufacturers to ensure CNXN receives the best pricing available.
Manages current Deal Registrations and renewals as needed.
Performs all other duties or special projects as assigned including: processes orders including complex solution/ services orders such as networking, stocking orders or large projects, manages orders and responds to all order processing escalation requests until fully resolved.
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