Case Manager

Description

Employee Work Profile and Job Description

Position ID:

Position Title: Case Manager

Full Time: Y

Reports to: Program Director, Residence Manager, or clinical supervisor

Direct Reports: None

Department/Programs: Roxana Group Home

Location:

Salary Scale:

Description of Position:

This member of the multidisciplinary team has the responsibility to carry out rehabilitation and support functions and assist in treatment. Provides individual support, substance abuse services, family support, services linkage, daily living skills support, assistance with self-administration of medication, employment support, social-leisure support, and other activities as assigned under the supervision of a mental health professional.

Education and Experience

Bachelor's Degree in Behavioral Health or related field required

Experience with adults with severe and persistent mental illness and/or substance abuse disorder

Professional Credentials/Certifications

• Valid driver’s license with three year MVR (motor vehicle record)

• CPR and First Aid Certification

Position Requirements

• Valid driver’s license with three year MVR (motor vehicle record)

Responsibilities

• Participates in treatment planning and case conferences with other staff of the community support program and with other agencies.

• Completes all assigned tasks from the daily schedule which may include:

     1. maintaining a therapeutic alliance with clients referring and linking clients to all needed services provided outside the agency and following up to see that said services are delivered;

     2. coordinating the provision of medical and vocational services;

     3. coordinating overall independent living assistance services and working with community agencies to develop needed resources including housing, employment options, and income assistance;

     4. providing support and consultation with consumer’s family;

     5. providing in-home services including ADL training, medication assistance and training, social   support and home management assistance;

     6. providing supportive counseling.

• Documents and keeps other staff, clinical coordinators, and Program Director informed of all changes in the consumer’s mental or social status.

• Carries primary or secondary cell phone as assigned and responds to after hour and emergency calls in accordance with program directives.

• Provides education and works as an advocate for persons served in the community.

• Performs other duties as requested or assigned, verbally or in writing.

Knowledge, Skills, and Abilities

• Clinical Knowledge: Possesses understanding of assessment and intervention skills, specifically evidence-based practices. Implementation of these skills is done in a professional manner.

• Problem-Solving: The ability to identify a problem, or to identify situations that could lead to problems, in an effort to intervene quickly and effectively. This may not involve resolving the issue alone, only recognizing the problem, and demonstrating sound judgment by gathering and analyzing information

• Critical Reasoning: Excellent observation skills and the ability to combine pieces of information to form general rules or conclusions, as well as extracting themes or patterns from seemingly unrelated pieces of information

• Communication: Ability to convey complicated clinical and professional information to various audiences, in both written and oral form. Understanding the context in which information exists, and the ability to temper opinions diplomatically, all in an effort to model mature, positive, and appropriate behavior. Written communication is edited for spelling and grammar, and presents numerical and scientific data appropriately in clear, concise, and accurate manner.

• Adaptability: Quickly adapts to changes in the work environment, manages competing interests, and demonstrates the ability to deal with frequent changes, delays, or unexpected events

• Stress Tolerance: Recognizes crisis situations and reacts to such in a calm, mature, professional manner. Accepts criticism and feedback, and is able to deal calmly and effectively with high stress situations

Requirements

Physical Demands and Working Conditions

Intermittent walking, standing, driving and sitting.            

This job description is not designed to over or contain a comprehensive list of activities or responsibilities that are required of the employee, and may be site-specific. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.