Associate Manager, Product Operations

General Summary:

The Associate Manager of Product Operations is responsible for leading a global team of entry level to experienced professionals focused on architecting and overseeing the end-to-end product delivery lifecycle, while defining business process standards and gaining alignment on product deliverables cross-functionally. This role supports the creation and maintenance of programs that drive partner value and enable partner engagement.

Essential Duties and Responsibilities:

• Sets goals and objectives for team members for achievement of operational results
• Supervises support and/or professional level colleagues
• Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders
• Leads and prioritizes the daily activities of the team
• Manages, mentors, and coaches to develop a collaborative and dynamic team
• Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency
• Provides proactive visibility and communication of delivery targets, commitments, and progress
• Provides performance management to staff with the aim of continuous improvement
• Analyzes internal processes and finds ways to improve processes, recommending solutions to leadership to improve performance, team engagement, and operational efficiency
• Provides metrics and reports on inefficiencies that are discovered
• Establishes mechanisms to connect the Product & Engineering departments to the broader organization and ecosystem ensuring operational success, collaboration, and product throughput
• Helps create and maintain a consistent Partner Engagement program and strategy to drive an interactive feedback loop from the business to the customers
• Continuously architects and enhances a product data system to ensure that the entire organization uses it to the best of their ability, specifically around product quality, adoption, and future roadmaps
• Reviews and analyzes standardized reporting mechanisms to develop repeatable ways to produce insights and actionable next steps that improve product adoption
• Builds positive relationships with key stakeholders and leaders, understanding their pain points and driving next steps
• Uses networking skills to ensure proactive alignment and transparency across departments and teams on product operations and delivery of strategic initiatives
• Defines and articulates toolset use cases and integration across products to produce single source of truth systems 

Knowledge, Skills, and/or Abilities Required:

• Willingness to work in a team environment 
• Strong organizational skills to give the team direction
• Professional presence suitable for interaction in meetings, in-person, or via email, as well as at internal and external facing events
• Excellent presentation and communication skills
• Strong time-management, problem solving and organizational skills
• Strong communication and presentation skills with the ability to effectively communicate with technical and non-technical stakeholders 

Educational/Vocational/Previous Experience Recommendations:

• Ability to work in fast-paced environment with multiple projects, while maintaining high quality work
• Highly collaborative, energetic team player with demonstrated ability to be flexible, diplomatic, persistent, and energetic
• Comfortable with ambiguity, open to change, working in a fast-paced and fluid environment, and thrives on learning and acquiring deep expertise in our tools and processes • Superior problem solving and trouble-shooting skills with a proven ability to exercise sound judgment to solve complex issues, recognize business critical situations, and escalate as needed
• Ability to define and continuously improve the product/business context and Product Development Life Cycle (PDLC) processes
• Strong understanding of managing product releases on SaaS platforms
• Familiarity with software development and web-based applications
• Knowledge of Agile Methodology, product and software development life cycle, and Atlassian Product Suite
• Excellent organizational skills with the ability to prioritize and manage multiple tasks
• Preferred: Familiarity with databases, data analytics and SQL

Working Conditions:

•  Bachelor’s degree in related field or equivalent business experience
•  3 years of relevant experience
•  2 years of managerial experience