Product Owner

General Summary:

The Product Owner will review, analyze, and evaluate business systems and user needs. This individual will work with stakeholders and requestors to document requirements and define project scope and objectives. The Product Owner will work with immediate supervisors, Development, and/or Project Managers to assist in project direction, requirements gathering, and to ensure projects are well defined and coordinated.

Essential Duties and Responsibilities:

• Identify, define, and analyze problems, understanding the cause and impact to design solutions
• Bring together cross-functional teams, defining and coordinating workload effectively to accomplish shared goals
• Create outcome driven solutions to the problems defined by the Product Manager
• Document requirements, define scope and objectives, and formulate systems to parallel overall business strategies
• Conduct intentional, methodical research into product area(s), including partner interviews, competitive research, and internal stakeholder discussions
• Performs a variety of tasks
• A certain degree of creativity and latitude is required
• Have a deep understanding of the Product Owner position and jump in and assist when necessary 

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have excellent and effective oral and written English communication skills to speak with both technical and non-technical audiences
• Must be detail oriented
• Strong analytical, people and documentation skills
• Must understand how to communicate difficult/sensitive information tactfully
• Ability to work on multiple priorities and/or projects simultaneously
• Problem solving abilities and the ability to meet reasonable deadlines
• Strong team player with the ability to build positive and collaborative relationships within the organization
• Willingness to develop professionally
• Understanding of Scrum & Agile Methodologies 
• Familiar with relational database concepts, and client-server concepts
• Ability to work under general supervision
• Understanding of IT businesses and best practices preferred
• Understanding of ConnectWise Manage preferred
• Willingness to call or speak with customers directly
• Familiar with tools like Jira and Confluence

Educational/Vocational/Previous Experience Recommendations:

• 1-4 years of experience in the field or in a related area
• 1-4 years of experience working with the ConnectWise Manage PSA Platform
• Bachelor’s degree in related area desired 

Working Conditions:

• Professional office environment
• Some travel may be required