Technical Communicator

The Technical Communicator I position is part of the Documentation team, within the Education Department. This role is responsible for creating, maintaining, and delivering documentation to support the ConnectWise portfolio of products. This role is also responsible for writing content for in app messaging, product release communications, UI/UX verbiage, and content reviews.

Essential Duties and Responsibilities:

• Create and maintain ConnectWise product documentation
• Design and develop documentation deliverables to support product releases such as: Release Notes, Roadmap information, Requirements, email communications, and in app messaging
• Work and attend meetings with cross-departmental teams (Product, Engineering, Product Marketing, and other Post-Sales teams) to ensure successful product releases and representing documentation and education needs
• Respond to partner and colleague requests for documentation needs
• Assist other teams and departments with reviewing and editing company documentation and materials
• Support the ConnectWise mission and vision through the lens of documentation and education

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Have knowledge of HTML, CSS, and coding languages (Bootstrap are preferred but not required)
• Familiarity with Agile software development
• Knowledge of Atlassian tools like Jira and Confluence (preferred but not required)
• Excellent verbal and written communication skills such as, grammar, formatting, spelling, and proofreading knowledge
• English writing skills for global customer audience
• Ability to simplify and break down complex steps and technical steps that are easy to understand
• Ability to write independently or collaboratively
• Have researching, troubleshooting, and problem-solving skills to help resolve tickets and requests for colleagues and partners
• Self-starter with excellent time management and prioritization skills

Educational/Vocational/Previous Experience Recommendations:

• Bachelor's degree in Technical Writing, Technical Communication, English (or related field preferred)
• Experience with help authoring tools or platforms (preferred but not required)

Working Conditions:

• Professional office environment
• Remote candidates will be considered who will consistently accommodate US Eastern time zone schedule
• Minimal travel may be required