What are the responsibilities and job description for the Call Center Agent position at Connexa Worx?
Job Description:
We are seeking a motivated and customer-oriented Call Center Agent to join our team. As a Call Center Agent, you will be the first point of contact for customers, providing exceptional customer service while addressing their inquiries and concerns. This role requires effective communication skills, attention to detail, and the ability to multi-task in a fast-paced environment.
Pay:
$17.50 - $26.00 per hour
Job:
Full time
Responsibilities:
- Address customer inquiries and concerns via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products or services to customers.
- Identify and escalate priority issues to the appropriate department.
- Actively listen to customers and document interactions for future reference.
- Follow communication scripts to ensure consistency and accuracy.
- Work collaboratively with team members to achieve customer satisfaction goals.
- Maintain a high level of professionalism and empathy in all customer interactions.
Qualifications:
- High school diploma or equivalent.
- Previous experience in a customer service role is preferred.
- Excellent written and verbal communication skills.
- Strong problem-solving skills.
- Ability to effectively multi-task and manage time.
- Proficiency in using computer systems and software.
- Availability to work flexible schedules, including weekends and holidays.
Benefits:
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Opportunities for professional development and career growth.
- Supportive and inclusive work environment.
Salary : $18 - $26
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