Market Leader

CONREX is a leader in the Single-Family Rental industry, and we believe that our employees are our greatest strength. We are seeking a strong Market Leader to join our team in Jackson, Mississippi.

Job Summary:

To oversee all operational activities for a single-family rental company to include assisting in the acquisition, renovation, leasing, and maintenance efforts. Capable of problem solving and providing oversight for vendor partners and/or employees to achieve market goals. Strong ability to provide good customer service and engagement with residents, trade partners, and municipal leaders when required. Position will work from home when not in the field at rental properties.

Key Accountabilities & Activities

Turnover/Renovation      

• Maintain budgets and quality for all turnover and renovation work.
• Bid or review scopes of all renovation and turnovers.
• Maintain relationships and appropriate oversight for vendors.
• Approve/Deny invoices accurately and timely.
• Ensure all charges in the ledger are tied out daily.
• Work closely with the acquisition team for accurate rentals and buying opportunities.

Maintenance     

• Review and manage high-cost jobs.
• Review maintenance page daily
• Ensure quality control of all maintenance work to include appropriate permitting.
• Conflict management with residents as required.
• Promote and perform exceptional customer service for residents.

Leasing/Operations         

• Ensure homes are rent ready; prepared for marketing, leasing and move-in
• Represent the company in any engagement with municipalities for permitting, occupancy certifications, utilities, and/or court proceedings, i.e., evictions.
• Conduct pre-moveout inspections to ensure homes are in best condition for turnover.

Supervisory Accountabilities:

Management & Team Leadership

• Oversee day-to-day responsibilities of markets and personnel to ensure all best practices are utilized and set objectives, goals and metrics are achieved.
• Manage, schedule, and assist in all boots on the ground activities for in-house market personnel and/or outside vendors for smaller markets.
• Manage outside vendors to assure timely and on budget completion of all turnover, maintenance, and renovations. Review and approve invoices.
• Resolve escalation of issues and troubleshooting for in-house staff and outside vendors.
• Responsible for setting common goals to maximize revenue and bottom-line performance while providing exceptional service and response time to our residents.
• Responsible for implementing comprehensive programs, initiatives and strategies aligned with budget and company/regional objectives throughout the assigned portfolio.

Key Metrics

Annual (subject to change)

• Achieve 96% occupancy and 45-day downtime as measured in KPI.
• Manage change to achieve effective implementation of new organization, policies, and procedures.
• Achieve professional and effective culture of accountability as ‘One Team’.

Education and Experience

Minimum requirements

• 5 years in property management
• 2 plus years in construction and property maintenance
• Bachelor’s degree or 5 years of management experience

Certifications, Licenses, Registrations

• Fair Housing

Competencies (Behaviors and Technical Skills)

• Strong leadership ability
• Organizational skills
• Microsoft Office Excel

Equal Opportunity Employer