Help Desk Support Specialist

Here at CGS, we are seeking a Help Desk Support Specialist to assist a large federal agency in Ft. Meyers. The candidate will be responsible for assisting the district IT Staff in performing a wide variety of tasks associated with the day- to-day operations and administration of IT systems within the office. These duties include a wide range of information technology support to meet information needs using network hardware and software capabilities.

Job Duties

• Customer Support: assist in the planning and delivery of customer support services at the point of computer user/specialist interface, including installation, configuration, troubleshooting, customer assistance, and/or training.
• IT Systems/Network Administration: perform duties related to the planning, analysis, design, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems used for the transmission of information in voice, data, and/or video formats.
• Information Systems Security: Performs assignments related to the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of systems, programs, policies, procedures, and tools
• Internet: Performs routine assignments and segments of projects related to technical planning, design, development, testing, implementation, and management of internet, intranet, and extranet activities, including systems/applications development and technical management of Web sites

Experience

• Bachelor’s Degree  
• Must be a US Citizen
• Must be able to obtain a favorably adjudicated Public Trust Clearance
• Excellent written and oral communication skills
• Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users. Certain applications may require certification by the software provider.
• Experience working in a Government and/or Litigation Support environment in conjunction with basic qualifications, is strongly preferred.
• Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred

Some Benefits of the Position Include

• Health, Dental, and Vision
• Life Insurance
• 401k
• Flexible Spending Account (Health, Dependent Care, and Commuter)
• Paid Time Off and Observance of State/Federal Holidays

This is a job post for a position with CGS. We are a small business driven by providing our clients the most exceptional service in the sector. In order to give our clients, the best service we need to have the right team of motivated individuals to provide that service to them.

Our staff core values are as follows:

Honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

For more information about CGS please visit: https://www.cgsfederal.com