Catering Event Manager (Banquet Captain)

Under the direction of the DOO, position acts as Catering Event Manager for onsite events. The position is responsible for client customer service fulfillment, supervising all staff at the event, and managing all details and aspects of the contracted catering banquet event order to meet and exceed the client’s expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Responsible for upholding Continental’s Polished and Professional service standards, delivering on the commitments made in the banquet event order, and ensuring that the entire staff onsite consistently always performs their duties at the highest level of excellence.

· Be a brand ambassador for the company and uphold the company vision and culture

· Train and develop new staff assigned to you onsite

· Responsible for enforcing all policies and procedures in the Continental handbook; and if not followed, responsible for discipline and correction onsite

· Review event banquet event order & notes once it is emailed to you. Communicate before going onsite with the Sales Manager and/or the DOO if you have any questions that need their attention.

· Communicate with assigned culinary lead/sous chef all questions about food preparation

· Arrive at the venue first, and introduce yourself to the venue manager and the client upon their arrival

· Greet the truck when it arrives and share any updated instructions with the steward before he/she begins to unload the truck

· Greet Staff and ensure proper staff clock-in & later clock out. Responsible for staff breaks as per and meals as per California law and rules and policies of Continental.

• Conduct on site staff pre-meal briefing to go through event details, steps of service and staff assignments.
• Meet with onsite culinary lead to review all aspects of the food program and timing for the event
• Ensure employees are not on the phone or texting, loitering aimlessly, or chatting while on the clock. Motivate all staff to stay focused on the guests and great guest service.
• Ensure staff changes into uniforms in a timely manner and is ready and present on the floor before the first guest arrives
• Ensure staff takes 30-minute break with the California Law

· Supervise the staff in all set up, service and tear down as per Continental standards

· Assist the culinary lead and culinary staff as needed to ensure that food service stays on schedule

· Throughout the event check in with the client to ensure that all expectations are being met

· Monitor staff and as services are completed begin to release staff as the opportunity arises

· Begin cleaning up and consolidation as soon as possible so that you begin the process of move out and packing of the truck as soon as each service is completed

· Coordinate throughout the evening with other vendors to ensure that you are constantly in sync with all event elements

· Ensure all trash is placed in the proper location and that all the venue’s cleaning policies have been fulfilled.

· Ensure all equipment has been loaded and a final walk through of venue is done. Check out with customer and venue manager. Once done release the truck to return to Continental.

· Have a positive attitude and always strive for polished and professional execution

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

5 years of experience in Catering/foodservice with a minimum of 3 years as Event Manager/Captain or Catering Manager. Bachelor’s Degree in Business, Hospitality Mgmt., or communications preferred, but not required

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from employees, groups of managers, clients, customers, and the public.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to apply logical thinking to identify and explain problems, collect data, and establish fact, and create a valid conclusion or resolution to problems. Ability to think big picture to assess and prevent possible negative outcomes.

CERTIFICATES, LICENSES, REGISTRATIONS

San Diego County Food Handler’s card, required. Must obtain within 30 days of starting employment.

Responsible Beverage Service Certification, required. Must obtain within 30 days of starting employment.

Valid Drivers License, required

OTHER SKILLS AND ABILITIES

Knowledge of personnel administration and regulations skills, and strong interpersonal skills. Must be highly detail oriented with the ability to identify relationships and anticipate business need.

PHYSICAL DEMANDS

The employee must occasionally move up to 40 pounds. May be required to act and move quickly throughout the facility in order to be physically present in addressing workplace incidents.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee(s) for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Part-time

Pay: $22.00 - $26.00 per hour

Expected hours: 20 – 35 per week

Benefits:

• Flexible schedule

Experience level:

• 3 years

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Work Location: In person