Night Market Attendant

Description

Primary Purpose:

The Refreshment Services Group Attendant position is truly focused around Customer Experience. The Attendant will be a working at a specific site that focuses on servicing Micro Markets, Vending Banks, and Office Coffee sites. This Attendant will give our customers the attention they need and be available to help with any on site issues that may come up. Providing a personal touch on a normally unmanned retail environment will give us true insight on customer satisfaction at our top sites.

Shift: Sunday - Thursday 7:00 PM to 3:00 AM

Essential Duties and Responsibilities:

• Inventory Control: Monitoring the stock levels in all Vending, Markets, and OCS stations to make sure product is full at all times and the coolers and essential equipment looks presentable
• Refreshment Resets: Completes resets in markets based off the planogram provided by the merchandising manager and business analysts.
• Client Interaction: Communication with on-site/local contacts to make sure Continental is providing the best service possible
• Coordinate/Communicate: Be the liaison between BOH staff, client, customers, Food Truck Providers and Guestraunt Services
• Customer Satisfaction: Collaborate with the Guest Experience team to hear the feedback given from customers at your specific account and address issues when necessary. 
• New Item Merchandising Implementation: Ensure that new products are being merchandised as directed for our markets, vending and OCS  

Other Duties and Responsibilities: 

• Additional projects and assignments as assigned. 

Supervisory Responsibilities:     

• Develop a plan with the RBM/Guest Experience Managers to resolve employee concerns and escalated issues

Qualifications

Job Requirements:

• High-School Diploma or GED 
• Must be able to pass DOT.
• Chauffeurs license
• Prior retail experience and familiarization with basic merchandising concepts strongly preferred.
• Basic Computer Skills 
• Food Handling Certification (preferred)

Working KSA’s: 

• Results oriented and flexible; takes action as soon as need arises and can demonstrate positive results; steadily follows through on tasks; able to find a balance between the business requirements and meeting customer requests; absorbs new information quickly and translates key points into positive outcomes. 
• High energy level; has demonstrated resilience, endurance and persistence throughout career.
• Can-do attitude; stays positive, even in the face of adversity; sets right tone for others.  Collaborative in work style with others both inside and outside organization; respectful of what others can contribute.  
• Places high importance on building and maintaining trust; has a long-range perspective with relationship development; believes in and routinely practices direct and honest communication; actively shares information openly with those who need to know; seeks collaborative resolution of issues; seeks others’ points of view and encourages independent thought; listens well.
• Personal values align with the company’s values and culture; treats people with respect and consistency; trustworthy; highly ethical; appreciates and engages in creativity and forward thinking; takes long-range view.
• Proficiency with electronic communication, Microsoft Office Suite, and related systems used in the industry.

 
Typical Mental Demands (Discretion and Judgment): 

• Work requires independent ability to form opinions and make recommendations
• Assignments are significant in nature and greatly impact business operations 

Typical Physical Demands: 

• Work requires regular computer usage
• Heavy lifting 
• Regular phone usage and extended periods of time sitting/standing at a personal work station or shared work area.
• Regular travel to Market locations

Typical Working Conditions: 

• Working conditions are normal for an office and plant environment. 
• Responsibilities may require evening and weekend work according to business demands.
   

Salary : $19 - $0