Inside Sales Representative - CST

Ihre Aufgaben

THE COMPANY

Continental Tire has been around for 150 years, we’ve been changing the way the world moves while making it more safe, smart, sustainable, and accessible to all. The America’s headquarters located in Fort Mill, SC is seeking a highly self-motivated and detail oriented Inside Sales Representative to join our Specialty Tire group! The ideal candidate has excellent communication skills, is dependable and accountable.
Are you ready to shape the future with us?

THE POSITION

Supports sales for our Commercial Specialty Tire group. You will be a primary contact for our customers in the field, as well as, our Sales Managers. You will process and manage customer orders via fax, phone, e-mail, ContiLink and EDI from order creation to customer invoicing. This includes order entry, stock allocation, ContiLink / EDI management and delivery note creation. Process customer request for return goods.
Main responsibilities:
• Use our main system tool, SAP R3.
• Handle inbound customer calls. Must meet stated department phone objectives.
• Establish and maintain a working customer relationship.
• Provide daily feedback to customer, sales and supervisors on order and inventory status, via reporting standards.
• Conduct customer visits when needed.
• Maintain customer database and current customer account information in CRM.
• Ensure the best possible fill rate and timely shipments by reviewing inventory availability, offer alternative product and warehouses, and maintain various customer tables.
• Collaborate with logistics, marketing, warehouses, traffic, credit, commercial division, sales, field sales reps, accounts and peers to ensure that process and procedures are being utilized to achieve an effective level of customer service.
• Research claims to correct billing and shipping errors. Responsible for identifying root causes and resolve overall problems so issues do not reoccur.
• Maintain knowledge in product and policy.
• Travel to customer location may be required.
• Assist in other duties as required.

WHY YOU SHOULD APPLY

• Immediate Benefits
• Paid Time Off
• Tuition & Employee Discounts
• Annual Bonus
• Employer 401(k) Match
• And more benefits that come with working for a global industry leader!

Ihr Profil

BASIC QUALIFICATIONS

• Bachelor’s degree preferred or 3 years of experience related to inside sales/order management
• Customer service or related inside sales experience
• Ability to work in a fast-paced environment
• Strong attention to detail, time management, organizational skills
• Interpersonal/Communication skills
• Ability to multitask
• Microsoft Office skills (Excel, Outlook)
• High School Diploma or equivalent
• Continental is not able to pay relocation expenses for this opportunity
• Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening

PREFERRED QUALIFICATIONS

• SAP experience
• Bilingual – French and English speaking

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2021, Continental generated sales of €33.8 billion and currently employs more than 190,000 people in 58 countries and markets. On October 8, 2021, the company celebrated its 150th anniversary. With its premium portfolio in the car, truck, bus, two-wheel and specialty tire segment, the Tires group sector stands for innovative solutions in tire technology. Intelligent products and services related to tires and the promotion of sustainability complete the product portfolio. For specialist dealers and fleet management, Tires offers digital tire monitoring and tire management systems, in addition to other services, with the aim of keeping fleets mobile and increasing their efficiency. With its tires, Continental makes a significant contribution to safe, efficient and environmentally friendly mobility.