IT Technician

Control Panels USA is seeking an Information Technology Technician  to join our growing team. The Information Technology Technician is company-related computing, network, operational software and day-day troubleshooting/diagnostics.

Who we are:

Control Panels USA is a manufacturer of  Panels and Relay Rack assemblies in a wide range of industries. We offer custom design and fabrication for OEM clients, contractors, and end users requiring either large or small production runs. Our factory in Austin, Texas houses state of the art engineering, manufacturing, and testing capabilities. This allows us to supply our customers with cost effective solutions while maintaining very competitive lead times. We strive to exceed our customer’s expectations while providing the highest quality products and services to our clients in the most cost-efficient manner.

Why CP USA?

Join our amazing team! Here’s what some of our employees have to say about CP USA:

• Have always enjoyed working for CP USA. This is truly the best working environment I’ve ever worked in.
• CP USA does an amazing job of making their employees feel appreciated. They also do great at recognizing strengths and giving people the opportunity to grow.
• This is a great company to work for and the employee longevity shows it.

CP USA provides:

• 100% employer paid medical, dental and vision insurance for our employees
• Company paid short term and long-term disability and life insurance
• 401(k) with 50% matching
• Paid time off
• Reward & Recognition Bonus Program
• Quarterly company events
• And More!

Our regular work schedule is M-F 8AM-4:30PM

Duties & Responsibilities

• Follow up with employees, provide feedback and see problems through to resolution.
• IT related Project management.
• Recommend updates and upgrades for company IT solutions
• Install, modify, maintain, and repair computer hardware and software
• Using ITL framework record, analyze and make recommendations for improvement on repeated IT issues
• Participate in development of information technology and infrastructure projects
• Provide system administration, such as set up and maintain data backups; restore files/folders from backup; and plan, configure, and manage enterprise software that is used to update, configure, or manage end-user systems
• IT Services vendor relationship management
• Assists in conducting end-user training

Desired Skills & Experience:

• Skills:
  • Experience with network hardware setup maintenance & deployment
  • Office 365 Administration Hosted Exchange experience preferred.
  • Backup and disaster recovery experience.
  • CompTIA A , Network , and CCNA certification a plus
  • Have cybersecurity training, certifications a plus
  • Exceptional communication skills, both written and verbal required
  • Team player with excellent customer service skills
  • Motived and self-starter with high attention to detail
  • Ability to systematically troubleshoot complex problems, great problem solver
• Experience: 5 years working in and supporting IT
• Experience working as a Help Desk Technician or Deskside support preferably in a face-to-face support environment

Physical Requirements:

While performing the duties of this job, the employee is regularly required to talk, hear, use hands and fingers, reach with hands and arms, sit and stand in varying climate conditions. The employee must frequently lift and/or move up to 20 pounds.

Industry:

• Industrial automation
• Utilities
• Electrical / electronic manufacturing

Ideal Candidate:

• Seeking long-term position
• Attentive to detail
• Produces high quality workmanship
• Efficient, loyal, courteous, respectful, positive attitude
• Great communication skills
• Problem-Solving skills
• Team-oriented