Manager

Oversee product quality & operational standards. Manage & train other managers & employees. Manage sales & profitability, oversee the budget & reporting. Oversee & coordinate the day to day operations of the business. Plan, organize, & lead as necessary to achieve stated objectives in sales, costs, employee retention, guest service & satisfaction, food quality, cleanliness & sanitation.

Duties & Responsibilities:

• Understand completely all policies, procedures, standards, specifications, guidelines & training programs.

• Ensure that all food & products meet quality standards set forth by Cookies & Dreams.

• Ensure store achieves objectives in sales, profitability, service, quality, appearance of facility, & sanitation/cleanliness.

• Continually strives to develop staff in all areas of managerial & professional development.

• Train & develop new managers - potentially at other locations, assistant managers or upcoming managers.

• Make employment & termination decisions.

• Oversee the execution of weekly, monthly & annual budgets.

• Analyze store financial reports & adjust labor or food cost decisions accordingly.

• Maintain a high level of communication with staff members & conducts bi-monthly store meetings.

• Manage working shifts at the bakery.

• Oversee & ensure that bakery & store policies & employee performance standards are followed.

• Be knowledgeable of bakery & store policies regarding personnel & administer prompt, fair, & consistent corrective action for any & all violations of company policies, rules, & procedures.

• Fully understand & comply with all federal, state, county, & municipal regulations that pertain to health, safety, & labor requirements of the bakery & store, employees & guests.

• Ensure that all guests feel welcome & are given responsive, friendly & courteous service at all times.

• Ensure that all cookies are consistently prepared & served according to the recipes, portioning, baking, & serving standards set forth by Cookies & Dreams.

• Achieve company objectives in sales, service, quality, appearance of facility & sanitation & cleanliness through training of employees & creating a positive, productive working environment.

• Control cash & other receipts by adhering to cash handling & reconciliation procedures in accordance with bakery and store policies & procedures.

• Personally fill in shifts where needed to ensure guest service standards & efficient operations.

• Prepare all required paperwork, including forms, reports, & schedules on time.

• Ensure that all equipment is kept clean & kept in excellent working condition through personal inspection.

• Ensure that all products are received in correct unit count & condition & deliveries are performed in accordance with the bakery and store receiving policies & procedures.

• Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when & as needed & labor cost objectives are met.

Job Type: Full-time

Pay: $14.00 per hour

Benefits:

• Employee discount

Physical Setting:

• Bakery

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Tips

Education:

• High school or equivalent (Preferred)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location