Service Writer/Manager

How would you handle a growing Auto Repair shop?

Come join our team and help us grow into the next level! We have plenty of space and a solid client base to expand upon! We need a strong leader to help manage the front counter and keep the shop in order. We are starting a long journey and need someone dependable to come with us. We are only open Monday-Friday so you can have you weekends free to spend with your Family. Must be willing to learn our system of doing things and know that our clients are our top priority. Please call! I would love to talk with you about what drives you to do better.

Reports to: ​ Owner
Hours: ​Full-Time
Purpose & Objective:
The Manager/Writer role is critical to the overall success of the business. They are the keeper of the values, the maintainer of the
standards, and the leader whom everyone in the shop follows. The person who fills this role will not only lead and manage all aspects of
the shop, they will also sell repairs to clients as needed to help the shop reach its sales goals.
Job Responsibilities and Duties:

• Manage Employees: ​Be the leader of the shop’s staff and help them to meet the objectives & sales targets set forth by the

company. Enforce and maintain the company's values, policies, and systems. Process payroll, maintain work schedules, and
administer the employment practices of the company in partnership with the administrative office and owner. Provide coaching
to employees who aren’t meeting standards or expectations.

• Manage Shop Work-Flow: ​ While maintaining quality standards, maintain a balanced/efficient workflow using the company's

systems such as the “workflow-board”, shop management software, and internal best practices. Assist foreman in managing
tech workloads by monitoring and dispatching work in order to achieve the best possible results.

• Sales: ​Sell repairs and service to clients using company guidelines and best practices.
• Manage Costs: ​ Ensure that costs are kept under control by staff in all areas of the shop and find ways to reduce cost while

maintaining the customer service and quality standards of the company.

• Customer Service: ​ Handle all customer service complaints, and other customer service issues.

This may include confronting and assisting frustrated customers. Prevent customer service issues whenever possible by
monitoring/ensuring that all the verbal and written commitments/contracts made by staff are being honored. Provide coaching
to staff regarding how to give better customer service based on observations made and/or from feedback from clients.

• Other tasks: ​Allow no job to be too small or beneath oneself. Fill in on tasks as needed to maintain the flow of the shop.

Examples could be: running a shuttle, selling tickets, checking out customers, cleaning the bathroom, picking up a part, or any
other task that can be safely completed which is needed.
Minimum Qualifications:

• Management Experience: ​Must have at least 2 years experience in any management or supervisory position.
• Sales Experience: ​Must have at least 1 year experience in any sales role or demonstrate an ability to sell.
• Organizational & Focus Skills: ​ Must be able to work and complete work tasks in a timely fashion in an environment that has

constant distractions and interruptions.

• Computer Knowledge & Ability: ​ Must possess a working knowledge of how to use a Windows computer. This includes decent typing skills, operate a cursor, view a computer monitor, operate an email account,

and use common office software such as word processing and spreadsheet programs.

• Communication Skills: ​Must be able to communicate in English fluently, both in verbal and in written form.
• Math Skills: ​ Must possess ability to count. Must know how to perform basic math functions using a calculator.
• Physical Demands:
• Must be able to get into and out of various vehicles without assistance.
• Must be able to drive a motor vehicle with passengers.

Job Type: Full-time

Pay: $60,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Work Location: Multiple Locations

Salary : $60,000 - $110,000