Company
Cooler Master is dedicated to providing the best solutions to customers and aims at exceeding customers’ expectations. The three cornerstones of our business philosophy are innovation, speed, and customer satisfaction.
Our headquarters is located in Taipei, Taiwan, and has its own manufacturing facilities in China and Taiwan and we have branch offices worldwide.
A career at Cooler Master provides meaningful opportunities to develop professionally; We're a diverse network of people driven by our shared ambition to shape a better future.
If you are a bright and high-energy professional, you will feel right at home. Because we look for and recognize individuals who can thrive in a forward-moving environment, and who can infuse our atmosphere with their own commitment to personal and corporate success. We are committed to creating unique and rewarding experiences for both customers and employees. Everyone has common goals and aspires to be their best.
Here, we have the ability to learn and grow at the speed of technology
Now is the time to define your future, and make it yours too..
Essential Job Duties
IT
- Act as the point of contact to customers for IT related
- Customize, Deploy, Troubleshoot, and post-deployment support on machine / user-based licensing of O365.
- Ability to set up, configure and troubleshoot Windows Server and related issues
- Troubleshoot and resolve firewall, router, and other network-related issues
- Perform on-site installations/repairs as necessary
- Familiar with business-class network technologies such as TCP/IP, VPNs, VLANs, and QoS
- Manage and maintain an accurate company-wide inventory of IT-related equipment including but not limited to desktop computers, cell phones, scanners, fax machines, printers, laptops, monitors, hotspots, and any item deemed IT-related.
- Develop end-user training curriculum and train users on application usage.
Tech Support
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Participates in the development of client training programs by identifying learning issues; recommending instructional language.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Build sustainable relationships of trust through open and interactive communication
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Resolve customer complaints via phone, email, mail, or social media
Job Requirements
- 3 years of experience in technical support or with strong user experience is preferred.
- Strong knowledge of PC components, case, power, thermal, etc.
- Coordinate and schedule IT support tickets to ensure maximum utilization of billable resources
- Ability to setup, configure and troubleshoot Windows Server and related issues
- Troubleshoot and resolve firewall, router, and other network-related issues
- Perform on-site installations/repairs as necessary
- Familiar with business-class network technologies such as TCP/IP, VPNs, VLANs, and QoS
- Familiar with Microsoft Server technologies such as Active Directory, Hyper-V, VMware, Exchange, and SQL
- Familiar antivirus software (such as Sophos is preferred...)
- Familiar with OA peripherals (such as Print, NAS...)
- Familiar with Office 365 products is preferred
- Strong willingness to learn
- Bilingual in English/Mandarin is beneficial
Job Type: Full-time
Pay: $17.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
Ability to commute/relocate:
- Claremont, CA 91711: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
Experience:
- IT Support IT Support: 2 years (Preferred)
- network technologies such as TCP/IP, VPNs, VLANs, and QoS: 1 year (Preferred)
- Microsoft Server: 1 year (Preferred)
Language:
Work Location: One location