What are the responsibilities and job description for the General Manager position at Copart?
The General Manager is responsible for overall Planning, Organizing, leading, and controlling (P-O-L-C) functions of the facility. In addition, the General Manager will manage all aspects of the P-O-L-C framework with the goal of leading the facility and staff to meet budget, revenue, and customer satisfaction standards. Through a thorough understanding of Copart policies and practices, the General Manager will create a customer first environment for internal and external customers by offering unique and innovative solutions that meet customer needs while maintaining company standards for policy, quality, and service.
Essential Duties
Essential Duties
- Partners with HR to attract, recruit, develop and retain a diverse, high performing team
- Train and develop staff to meet company guidelines and expectations
- Ensure there is continual, positive communication and feedback with staff in addition to all annual Continuous Improvement Summaries (CIS -- Reviews) delivered timely
- Manages team through an innovative, creative, inspirational leadership style
- Ability to hold staff consistently accountable with unbiased fairness to help drive performance
- Create a highly engaged team environment which drives execution, innovation, productivity, and future leaders
- Holds self to a high level of integrity in all interactions and decision making
- Proactively manages performance of managers and staff to address all opportunities quickly, and to redirect or take appropriate action if applicable
- Manages the day-to-day operations of the facility including, but not limited to becoming a Subject Matter Expert (SME) in all process areas both in the office and with outside yard jobs and tasks
- Responsible for recruiting and maintaining appropriate number of sub-haulers to manage the logistical requirements of running a Copart facility properly and effectively
- Must remain within allowable compliance guidelines for any System Quality Reviews, Field Quality Reviews, and Equipment and Safety Reviews
- Must immediately raise any concerns that could negatively impact the facility, the employees, or customers up to the Regional Manager
- Set goals and ensures that each employee is leveraging the tools provided to them to achieve continual success
- Ensure your locations are compliant with laws and regulations to include county, state, EPA, OSHA, and Department of Motor Vehicle regulations
- Disseminate pertinent knowledge throughout location to all employees to ensure transparency and clarity on company goals and initiatives
- Responsible for customer relationships (buyers, sellers, and internal customers)
- Identifying knowledge and skill gaps amongst your team and ensure there are remedies for said gaps
- Brand ambassador of the company's mission, vision, values, and culture
- Ability to communicate to all levels of leadership throughout the organization with tact and professionalism both written and verbal
- May be called upon to support local or non-local CAT events throughout the year
- Accountable for understanding the assigned profit and Loss Statement. Identifying ways to increase revenue and decrease costs.
- Other duties as assigned by Regional Manager or a member of upper Management
- Minimum of 2-3 years as a manager, military or other relevant experience preferred
- Proven track record of driving and achieving operational excellence and execution of corporate goals
- Metric Driven
- Proven track record on supporting change initiatives and ensuring the team can easily adapt to, and manage the change effectively and with positivity
- Strong communication skills with the ability to adjust your tone/communication style according to your audience
- Strong relationship building skills
- Strong critical thinking skills using logic and help to identify alternative solutions to operational issues
- Strong decision-making skills -- will consider benefits and risks to potential decisions to choose the most appropriate course of action
- Strong listening skills -- takes the time to actively listen to issues or concerns to help develop and execute on the solution
- Able to manage time effectively and prioritize tasks to meet new deadlines or productivity goals
- Strong problem-solving skills
- Able to multi-task and stay positive and motivated with a strong sense of urgency
- Bi-lingual a plus
- Travel may be required
- Valid Driver's License
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