What are the responsibilities and job description for the Manager of Wholesale Operations - Automotive position at Copart?
Under the direction of the Director of Operations - BluCar, the Operations Manager is responsible for providing direction, coaching, and support to enable /- 20 team members in a corporate sales environment to meet or exceed Key Performance Indicators. By understanding Copart/BluCar policies and practices, the Operations Manager will help create a positive and productive work environment that will maximize individual and team performance and results.
For 40 years, Copart has led its industry in innovation and customer service, enabling it to grow profitably in markets across the globe. Our success is the direct result of the skills and efforts of our talented and diverse employees. Our mindset? It's never just a "job" when your coworkers are like family - it's like coming home.
- Interview and select new team members; facilitate onboarding and new hire training.
- Monitor employee adherence to work schedule, including clocking in and out according to start/end times for shift and meal periods; ensure strict compliance to overtime restrictions. Address all non-compliance issues with appropriate coaching and corrective action.
- Communicate individual and team performance expectations; reinforce frequently in meetings and via email; monitor activities daily and use appropriate coaching, re-training and corrective action to address unsatisfactory individual and team performance and/or behavior.
- Arrange for and/or conduct training meetings on skills and information needed to meet seller expectations and individual/team performance expectations; involve management in training as needed.
- Based on input from management team, set appropriate team goals for month-over-month and year-over-year assignment and sales growth; track monthly to ensure consistency on a per-seller basis.
- Provide regular updates to management on any employee or team issues that are having a negative impact on individual or team productivity and/or morale.
- Provide data and information to management team to include in monthly reviews with all teams.
- Work with management on various types of reporting that will provide accurate and transparent views of individual and team activities and results.
- Conduct monthly 1-on-1 and team meetings to discuss goals, progress, the work environment and other issues that will have a positive effect on performance, commitment and retention.
- Communicate recommendations to management regarding process and/or system modifications.
- Build relationships with all seller customers under your management.
- High School diploma/GED required, some college preferred
- Call Center Management experience
- Two or more years' experience supervising employees in a call center environment, preferably for a sales organization
- Experience interviewing, selecting and training new employees
- Computer proficiency in Microsoft Office Suite
- Strong verbal and written communications skills
- Demonstrated ability to effectively multi-task in a fast-paced environment
For 40 years, Copart has led its industry in innovation and customer service, enabling it to grow profitably in markets across the globe. Our success is the direct result of the skills and efforts of our talented and diverse employees. Our mindset? It's never just a "job" when your coworkers are like family - it's like coming home.
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