Banquets Captain

Job Title: Banquets Captain

Job Status: Seasonal

Compensation and Benefits:

• Compensation: Proposed hiring rate of $15.00 , actual pay will be adjusted based on experience.
• Benefits: This is a seasonal position eligible for season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.

Job Summary:

Responsible for coordinating and serving Banquet food functions, including staff and equipment, according to event orders and to the satisfaction of the guest.

Essential Duties and Responsibilities:

• Anticipate function needs per the Banquet Event Order and Execute all details with accuracy per this event order and plan accordingly to meet special requirements.
• Discuss with Chef prior to set up how the food is being displayed and provide exact chaffing needs and buffet requirements.
• Discuss with Chef any special dietary needs for the meal period per the Banquet Event Order.
• Coordinate and supervise personnel, equipment, and food and beverage to meet the specifications of the function sheets.
• Instill a sense of teamwork with your staff from start of event to end of event.
• Coaching and Training of staff always with a positive and approachable attitude and demeanor is required of all LEAD positions in this Department.
• Assign each server to stations or tasks, follow-up on all assignments.
• Oversee staff during functions to meet guests' expectations and ensure their satisfaction.
• Lead by example.
• Process paperwork to record consumption, guarantees and other personnel requirements.
• Maintain and improve service levels to achieve very good to excellent ratings on group evaluations.
• Communicate to Banquet Manager and Conference Services and other departments to solve problems and give feedback.
• Contact housekeeping or Facilities maintenance prior to set up of any housekeeping needs needing immediate attention.
• Clean and operate equipment properly.
• Communicate details with group leaders on a function-by-function basis.
• Possess an awareness of costs to include linen, food, liquor, labor, and breakage.
• Ensure that all closing/cleanup responsibilities are completed before leaving, to include security of building, floors, equipment, and personnel.
• Always reporting to work in a punctual fashion
• Ability to interact and work well with others
• Great guest service-continually strive to exceed guest's expectations
• Standard Operating Procedures will be followed at all times
• Must have the ability to take ownership of the position
• Must always be polite and respectful of our guests and employees
• Adhering to all sanitation codes and policies while at the workplace
• Ability to complete tasks in a timely manner
• Willingness to get involved in all daily duties
• Be sure Banquet event is ready 15 minutes prior to stated time on Banquet Event Order
• Maintain work area, keep it clean and organized
• Assist in general cleaning of the building
• Be sure Banquet event is sufficiently stocked with condiments
• Greeting and serving guests in a prompt and courteous manner.
• Use suggestive selling techniques to further sales and enhance guest enjoyment.
• Proper cash handling and cash reconciliation
• Proper sequence of service (specific to individual restaurant).
• Assists with overall restroom cleanliness and duties when needed

Administration Duties:

• Document all consumptions required, attendees and problems if they arise.

Guest Service Duties:

• Support members through teamwork and mutual respect
• Keep service & seating area clean, keep in bussed and surrounding tables
• Be sure our guests have what they need
• Clean-up as needed
• Answer inquiries from guests
• Make the guest feel welcome
• Engage in small talk
• Smile always

Other Duties as Assigned:

• This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR-Copper, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.
• Functions as an ambassador of Copper Mountain, modeling and sharing the Copper "culture" with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest's expectations and create memories for our guests and staff.

Supervisory Responsibilities:

• Supervise up to 30 servers, bartenders, stewards, setup crew. Coordinate as required to accomplish functions to satisfaction of the guest and to maintain proper setup, service and equipment levels and execution of all events per Banquet Event Order.

Personal Attributes:

• Is honest and has the highest integrity
• Is able to handle and manage confidential information
• Professional appearance. Adheres to all grooming guidelines
• Follows established policies and procedures
• Is supportive of Core Values
• Sets the example for others and is above reproach
• Is comfortable to challenge established policies and procedures, but once established, is supportive of those rules.
• Is organized in tasks. Sees projects through to the finish. Has good follow-through and makes it a habit of getting back to people on issues.
• Can handle fast paced, potentially high-pressure environment
• Is flexible with hours and days of work
• Is able to work any hours of the day, any days of the week
• Prioritizes and re-prioritizes personal time and work, to have good balance in life