Lift Operations and Activities Supervisor

Job Title: Lift Operations and Activities Supervisor

Job Status: Year Round Full Time

Compensation and Benefits:

• Compensation:Proposed hiring rate of $26.00 , actual pay will be adjusted based on experience
• Benefits:This position is eligible to enroll in company subsidized medical, dental, vision, flexible spending, HSA, life/disability options; season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.

Job Summary:

Responsible for the coordination, organization, staffing, revenue production, cost control, supervision and efficient operation of 24 lifts and up to 200 lift operators, access operators, The Tubing Hill and Rocky Mountain Coaster and all summer activities.

Essential Duties and Responsibilities:

• Train and supervise all employees in the operation to ensure proper operation of this area. Focus on overall safety, positive guest interactions and max uphill capacity
• Be knowledgeable of winter and summer operations of lifts, mazes and all activities.
• Establish and conduct an effective hiring strategy to include recruiting, evaluation of applicants, interviews, and final selection of staff.
• Establish and maintain effective communication with strategic partner departments, such as Ski Patrol, Lift Maintenance, Slope Maintenance, Competitions, Ski & Ride School and Woodward.
• Assist lift operations manager in the development and implementation of an initial and on-going quality training programs in compliance with federal, state, and company regulations and guidelines.
• Monitor the day-to-day performance of lift, coaster, tubing, access operators and summer activities to maintain the highest level of guest welfare and employee satisfaction. Ensure an above average rating on the guest satisfaction surveys.
• Meet with assigned Crew Leaders on a biweekly basis to discuss department/company welfare and personal needs, in an attempt to improve communication, commitment, understanding and search for improvement during winter and summer.
• Responsible for the design and construction of load, unload ramps, mazes and summer operation areas and structures.
• Prepare schedules on a weekly basis to accommodate special events, holidays and scheduled lift opening and closings.
• Prepare all employee paperwork such as activations, transfers, additional job classes, wage increases and promotions, terminations, attendance, corrective action notices and all training records.
• Evaluate employees and conduct performance appraisals at mid-season and end of the season for all lift operations staff to include the determination of an end-of-season retention bonus for winter and summer
• Assist the Lift Operations Manager in all annual budget and departmental business planning and in the planning of long and short term goals and objectives.
• Monitor and handle Lift Dispatch for lift related problems, breakdowns and no starts. Maintain accurate and timely documentation in EdgeAuditor.
• Enter, review and sign off on all employees hours-worked, in time keeping program, for payroll accuracy and to monitor overtime.
• Review daily lift logs and communicate to lift maintenance any noted deficiencies in compliance with the requirements of regulatory agencies.
• Maintain all daily lift logs and prepare for the unannounced CPTSB inspection.
• Responsible for the daily maintenance of loading, unloading, and maze areas of each lift.
• Supervise, coordinate, and schedule with slope maintenance to ensure that ramps and mazes are kept to exact standards to provide efficient access and egress at all mazes and lifts. This includes special nighttime dozing projects.
• Maintain the locker room, all motor rooms, lift houses, signs, and maze structures to ensure a professional appearance.
• Assist Ski Patrol in communicating to our skiing guests all lift and terrain openings or closings.
• Be able to communicate thoroughly about summer activity closures due to weather.
• Be currently trained in areas of mountain emergency situations such as lift evacuation and the Mountain Emergency Response Plan.
• Investigate accidents and incidents when lifts are involved, to ensure all facts and evidence is preserved in the event of possible litigation. Assist in the completion of all employee witness statements and documentation.
• Handle any guest complaint or problem in a professional manner to ensure guest satisfaction and a return visit.
• Responsible for the inventory control and repair of all lift operation's tools, equipment, snow blowers and snowmobiles.
• Initiate and coordinate special departmental recognition programs such as the In the Moment Now program, Atta-boy program, Real Deal program, Employee of the Week and the Playmaker of the Month programs.
• Prepare and oversee the daily check-in and work assignments of all operators and access operators to ensure all lifts and mazes are properly staffed and open on time. Oversee the daily check-out of all employees to ensure their safe return at day's end.
• Assist in company-wide special events that involve lifts and tubing hill, such as torchlight ski parades, special events and employee gatherings.
• Oversee the training, staffing and daily operation of the Lifts and Access Operations for the Fall Race Program and Spring Race program.
• Supervise the construction and maintenance of the load and unload ramps.
• Supervise and assemble summer activities.
• Assist in the supervision of the Rocky Mountain Coaster operation and all other winter and summer activities.

Other Duties as Assigned:

• This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR-Copper, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.
• Functions as an ambassador of Copper Mountain, modeling and sharing the Copper "culture" with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest's expectations and create memories for our guests and staff.
• All Leadership team members are expected to participate in the company's Front Line Assist program to assist in operations as needed, as well as to participate in Leadership events such as meetings, required trainings, and participating in employee dinners/events

Supervisory Responsibilities:

• Supervisory responsibilities (see below)
• Number of employees supervised: 30-200
• Responsible for:
  • Scheduling
  • Planning/Coordinating
  • Training
  • Disciplinary actions
  • Performance review
  • Hiring/termination
  • Coaching and developing

Personal Attributes:

• Is honest and has the highest integrity
• Is able to handle and manage confidential information
• Professional appearance. Adheres to all grooming guidelines
• Follows established policies and procedures
• Is supportive of Core Values
• Sets the example for others and is above reproach
• Is comfortable to challenge established policies and procedures, but once established, is supportive of those rules.
• Is organized in tasks. Sees projects through to the finish. Has good follow-through and makes it a habit of getting back to people on issues.
• Can handle fast paced, potentially high-pressure environment
• Is flexible with hours and days of work
• Is able to work any hours of the day, any days of the week
• Prioritizes and re-prioritizes personal time and work, to have good balance in life

Basic Requirements:

• Must be able to lift and carry items up to 50 lbs.
• Due to the sensitive nature of this position, a criminal background check will be conducted after position is accepted. This background check will be done in accordance with standards enacted under the Fair Credit Reporting Act.
• Must have a valid US Driver's License
• High School degree or equivalent
• Bending, reaching, climbing
• Pushing/Pulling
• Prolonged standing
• Rapid reaction to physical changes (operating equipment)
• Extended periods of outdoor exposure
• Extreme cold
• Extreme heat and sun exposure
• Variation in temperature from hot to cold

Preferred Experience and Special Skills:

• High school diploma and minimum 2 years college.
• 3 years' lift operations experience.
• 2 years' foreman/crew leader experience in lift operations or other relatable supervisory experience.
• Lift maintenance and/or lift construction knowledge or experience.
• Supervisory and leadership skills: has lead groups, supervised employees, and conducted discipline and performance appraisals.
• Previous snowmobile operation experience.
• Skilled in hand & power tool use; wood construction experience.
• Knowledge of risk management and regulatory agencies.
• Knowledge of lift access and egress design and maintenance.
• Knowledge of tubing operations and mountain coaster.

POWDR-Copper Mountain, LLC is an equal opportunity employer and that race/color/religion/sex/sexual orientation/gender identity/national origin/disability/protected veterans or any other applicable status protected by state or local law, are not taken into account in any employment decision. We offer competitive benefits, employee housing, and a unique work atmosphere. All of our job opportunities are located at Copper Mountain Resort in Summit County, Colorado. 90 miles west of Denver, we are situated in the heart of Colorado's playground. All candidates must fill out an application to be considered for employment.

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