FOH Lead: Downhill Duke's

Job Title: FOH Lead: Downhill Duke's

Job Status: Seasonal

Compensation and Benefits:

• Compensation: Proposed hiring rate of $19.50 to $21.50 , actual pay will be adjusted based on experience.
• Benefits: This is a seasonal position eligible for season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.
  

Job Summary:

Responsible for the overall management of the day to day operations of the establishment's service, responsible for covering manager shifts as needed for managing of Downhill Duke's when manager has days off. Functions as a server on days when not functioning as Manager of the Day.

Essential Duties and Responsibilities:

• Employee Satisfaction (have happy employees)
• Ensure overall quality management of the food and beverage outlet.
• Responsible for supervision of Downhill Duke's staff when functioning as Manager of the Day.
• Maintains positive communication with staff and management. Including but not limited to: 1 general staff meeting per month on the first Monday of every month, summer and winter seasons, minimum of 2 one on one meeting per month with direct report and Downhill Duke's chef, conducts "pre-shift" huddle with all staff when functioning as Manager of the Day.
• Assist in the development and implementation of training program for the all staff. Including but not limited to: Assist in creating an in-house employee handbook, assist in creating a bar training handbook and exam, administer menu test for all staff.
• Assist in the tracking of individual employees training performance within the employee's file
• Utilize the employee performance appraisal process to develop and improve the employee performance.
• Assist in conducting mid-season performance appraisals for all staff.
• Responsible for maintaining consistent and fair disciplinary procedures.
• Assists in determining appropriate staffing levels according to business forecasts and ensures sufficient staff is in place.
• Is knowledgeable of Copper Mountain Resort's mission statement and philosophy, and implements its usage in operations and training.
• Assists with overall restroom cleanliness and duties when needed

Guest Satisfaction:

• Responsible for overall quality of guest services and products.
• Assists with special events and functions according to the banquet event order form for that event.
• Maintains proper sanitation standards.
• Responsible for proper maintenance of facility and equipment, inside and outside.
• Is knowledgeable of and able to implement proper security and safety protocols
• Ensure that the outlet is in compliance with all local, state and federal laws and regulations. (includes, but not limited to, local liquor laws, employment laws, OSHA rulings, sanitation standards)
• Develops and implements outlet concept, menu, marketing and advertising plans. Works cooperatively with the manager, chef, group manager of F&B, and F&B marketing.
• Ensure that appropriate standards regarding interior environment, atmosphere, and theming are maintained.

Financial:

• Assists in monthly FOH inventory and overall inventory and end of month P&L monitoring.
• Assists in timecard monitoring daily and bi-weekly payroll approval.
• Maintains and is accountable for proper cash handling procedures and general accounting within the outlet.
• Assists in weekly counting of the outlet bank and change bank
• Maintains proper inventory costing procedures.
• Maintains proper ordering and receiving procedures.
• Maintains proper procedures regarding invoicing and pill payments
• Establishes and maintains appropriate and effective working relationships with vendors, while adhering to our core partnerships.

Administration Duties:

• Timesaver and payroll monitoring.
• Assists with general scheduling.
• Front of house waste tracking.

Other Duties as Assigned:

• This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR-Copper, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.
• Functions as an ambassador of Copper Mountain, modeling and sharing the Copper "culture" with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest's expectations and create memories for our guests and staff.

Supervisory Responsibilities:

• Functions as Manager of the Day when manager is out

Personal Attributes:

• Is honest and has the highest integrity
• Is able to handle and manage confidential information
• Professional appearance. Adheres to all grooming guidelines
• Follows established policies and procedures
• Is supportive of Core Values
• Sets the example for others and is above reproach
• Is comfortable to challenge established policies and procedures, but once established, is supportive of those rules.
• Is organized in tasks. Sees projects through to the finish. Has good follow-through and makes it a habit of getting back to people on issues.
• Can handle fast paced, potentially high-pressure environment
• Is flexible with hours and days of work
• Is able to work any hours of the day, any days of the week
• Prioritizes and re-prioritizes personal time and work, to have good balance in life