What are the responsibilities and job description for the Patient Services Coordinator position at CORA Physical Therapy?
Patient Services Coordinator
Ignite Your Career With CORA!
CORA Physical Therapy provides a full range of services for clients with orthopedic problems, work related injuries, sport injuries and various neuromuscular and neurological conditions. Our community is built on the passion and experience of clinicians who thrive with CORA and embrace our commitment to Treating Everyone Right.
As a Patient Services Coordinator, you support clinic services by handling all incoming physician prescriptions, verifying and documenting third party payers, collecting deductibles and co-payments, preparing patient admissions, and posting and submitting daily charges to the Clinic Manager. This is a full time position.
Our ideal candidate thrives in high-energy environments, has great customer service skills, and is flexible and adaptable to meet the needs of our patients.
Responsibilities:
- Greet patients immediately and warmly both in person and on the phone
- Answer all incoming calls promptly and politely; screen calls and take/relay messages as necessary
- Conduct patient-screenings according to our COVID-19 policy
- Verify all patient insurance for therapy benefits, co-payments, limitations, approved number of visits, expiration dates for authorizations, etc.
- Instruct patients on the completion of new patient forms and advise patients of their financial responsibility (i.e., copay/deductible amounts per visit and expectation of receiving such at each visit)
- Scan insurance card, driver’s license/photo ID and all other paperwork for inclusion in the patient’s file
- Collect all copay and deductible payments from patients daily, provide each patient with a receipt, and batch all receipts and deposit on a daily basis
- Maintain appearance, function and cleanliness of therapy and office space and equipment
- Maintain inventory of therapy and office equipment and supplies
Qualifications:
- Must have customer service experience within the last two years
- High School diploma or GED required
- Basic medical terminology preferred but not required
- Bilingual (English & Spanish) preferred but not required
- Proficient with Microsoft Office Suite – Word and Excel is required
- Strong time management and organizational skills
- Excellent verbal and written communication skills
- High level of personal integrity, reliability and honesty
- Has ability to work effectively in teams and autonomously in a fast-paced environment
Benefits:
Not only is our benefits package the most comprehensive in our industry, we are consistently seeking new programs to enhance our offerings. Here's a taste:
- Dental, Vision, and Medical Insurance
- Competitive Salary and PTO
- Tuition Reimbursement
- Retirement & Savings Plan
- Career growth and mentorship opportunities within our network
We're looking for exceptional talent to join us - be a part of our elite team of clinicians and apply today. With hundreds of locations in the Southeast, Mid-Atlantic and Midwest, there's sure to be the perfect fit for you!
Click here to watch a video about CORA
CORA Physical Therapy is an Equal Opportunity/Affirmative Action employer.
Coronavirus and Our Commitment to Safety
Our priority is always the health and safety of our patients and employees. With the growing concern over the spread of the Coronavirus, we feel it is important to keep our patients and employees informed of the steps we are taking to maintain a safe environment in our clinics.
Please know we are taking this threat seriously. We hear your concerns and are here to relieve some stress for families in the middle of an otherwise very stressful situation. The aggressive actions we are taking in our clinics are to ensure the health, safety and well-being of our patients and employees in the communities we serve … as we continue to serve you.
