What are the responsibilities and job description for the Reservations Agent position at Coral Hospitality, LLC?
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Essential Functions:
- Answers all incoming calls promptly in an attentive, courteous and efficient manner using good listening and communication skills to secure necessary information.
- Maintains accurate files and reports.
- Enter reservations into the computer error free and according to standard operating procedure.
- Processes rooming lists without errors. Completes all changes for groups, and prepare a new rooming list after each change.
- Checks wait-list reservations daily.
- Uses good selling technique to up-sell special target dates when appropriate.
- Adheres to rate control procedures based on availability and forecast occupancy as set by Reservation Manager.
- Maintains knowledge of suite and cabin booking process.
- Promotes an effective alternate booking service with sister hotels by actively referring other area hotels whenever we are unable to accommodate a reservation request.
- Assists with call around to find out rates and availability.
- Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
- Possess complete resort product knowledge.
Education and/or Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
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