IT Systems Administrator

Description

Company Overview

Core Bank is an accomplished Community Bank located in the Greater Omaha, NE, Kansas City, KS, and Mesa, AZ areas. We are not a mere collection of buildings or a place just to work or manage money; we are a community of friends, neighbors and partners in making life just a little bit better. Our culture - what we call our Recipe for Awesome - creates an environment that's a great place to bank - and a great place to work. It ensures we grow together, learn together, and have fun doing it.

At Core Bank, our Purpose is to Build Better. If you want to help us build something remarkable, then we'd love to get to know you. To learn more about what makes us - us, explore www.corebankcareers.com.

Job Summary

Core Bank is looking for an IT Systems Administrator to join our team! Core Bank users of technology, whether employees or clients of the company, are all “customers” of the IT department, which means the IT Systems Administrator’s highest priority is prompt service to our customers and working as a team to deliver an exceptional customer experience while protecting critical systems and assets. In our high performing, fast changing environment, the IT Systems Administrator maintains essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. You will work alongside other technology team members and outsourced partners to implement new software and hardware, provide training and support the overall IT strategy. As a member of the IT infrastructure team, you will collaborate with internal and external cross-functional teams on projects including application development to build and efficiently deliver best-in-class solutions for our customers.

The IT Systems Administrator's responsibilities are to:

1. Install, configure, maintain, change, upgrade and troubleshoot company hardware, software, and systems.
2. Support and promote the use of governance processes, including incident, problem, change, release, and configuration management.
3. Perform analysis of system needs; contribute, coordinate, and facilitate the design, architecture, integration, and installation of products and services.
4. Ensure servers, workstations, peripherals, communications devices, and operating system/application software are properly configured for network operation, are on-line and are available to employees and clients.
5. Maintain asset inventory (servers, workstations, peripherals, communications devices, and operating system/application software).
6. Work and troubleshoot assigned incidents daily to find resolution within the established service quality standard time frames.
7. Submit change orders for all changes made to network systems and actively work assigned tasks to complete change orders in a timely manner.
8. Assist with defining standard PC configurations and assume responsibility for image definition and creation. All images are kept up to date with the newest patches and software. Assume overall responsibility for staging PC’s and preparing them for deployment. Asset tracking database is updated on a daily basis to reflect additions, deletions, or changes in PC inventory.
9. Assist with and coordinate end-of-life and sanitization and secure disposal of assets according to company standards.
10. Adhere to information security policies and promote information security within IT and the company.
11. Participate and contribute to identifying standards, tools, and methods that IT should follow for proper internal control and governance processes.
12. Provide 1^st line troubleshooting of Alarm and security systems and escalate items to the vendor as appropriate while tracking issues to resolution.
13. Participate in new application onboarding by participating in the process of screening vendors, implementing prerequisites, and assisting with performance testing.
14. Assist with support and maintenance of phone system including administration and configuration.
15. Assist with server and firewall maintenance, patching, and upgrades.
16. Liaison to external vendors troubleshoot issues to successful resolution. May include review of invoices for work completed and entering into accounts payable system.
17. Must comply with all company policies and procedures, applicable laws and regulations.
18. Participate in on-call rotation, providing off hours support as required.
19. Works independently without daily supervision of tasks.
20. Must be able to adapt to changing priorities and responsibilities. Able to adjust personal style to changing environment. Maintains focus and intensity, and remains calm, optimistic and persistent even under adversity.
21. Document any new process or findings in the Team's knowledge base.
22. Willing to stay and complete work when needed even when beyond normal work hours.
23. Maintain strict confidentiality in all aspects of support, especially while handling sensitive and highly personal information and data for employees and the organization
24. Regular attendance is required.
25. Other activities, duties or responsibilities that are required of the employee may be assigned.

Qualifications

Education and Experience

• Bachelor's degree in information technology, computer science, computer engineering or related field is required
• Four or more years of progressive Information Technology experience; preferably within banking, fintech or similar industries
• 2 years systems administration experience preferred
• Experience with Microsoft products and operation systems, Citrix, VPN, remote setups and deployments
• Experience with mobility management, Exchange, Active Directory, Office 365 and wireless solutions
• Firewall configuration and troubleshooting experience preferred

Required Skills/Abilities/Knowledge

• Must be curious and have a high technology aptitude - think outside of the box and continually ask "How can we do this better?"
• Demonstrate strong analytical and technical problem shooting and resolution skills - determine root cause, and provide permanent remediation | resolution
• Demonstrate collaborative work with cross-functional teams and lines of business and individuals at all levels within the company.
• Excellent listener; and excellent verbal and written communication skills
• Strong customer centric attitute and excellent customer service skills is a must
• Ability to adapt quickly to changing priorities

Core Bank is an equal opportunity employer and prohibits discrimination and harassment of any type for all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local laws.