Install Coordinator

Description

At Core Health & Fitness, our purpose is to live and share our passion for fitness. We bring innovative health and fitness solutions to the global market with brands like StairMaster, Schwinn, Nautilus, Star Trac, Throwdown, Wexer, and we’re still growing. We press into the future of fitness to ensure the creation of quality products and programming that meet the needs of an ever-evolving industry.

At Core we are committed to building an energetic, diverse, and inclusive workspace. We value our differences and see community strength in diversity and representation. We’re always on the lookout for innovators, dreamers and doers who are passionate about fitness and wellbeing. We explore all opportunities to improve ourselves, our business partners, and our communities. If you’re looking for a fulfilling career in helping people find the best version of themselves, you’ve come to the right place.

We are looking for an Install Coordinator to join our growing team!

Qualifications

General Position Summary

The Install Coordinator is responsible for providing essential support for Inside Sales Representatives and Inside Sales Support Representatives by helping coordinate install cases.

Essential Functions / Major Responsibilities include but are not limited to

• Assign installers to orders that require install using Salesforce and Oracle. This involves needing to find the closest contracted installer, dispatching the install case to them, and following the case to close.
• Create all Pending Installation and Work Order documentation in Oracle and send to the installers via Salesforce.
• Follow proper quoting procedures to ensure that all charges are accounted for and escalate any discrepancies to the Service Managers.
• Work closely with Insides Sales Representatives, Inside Sales Support Representatives, Service Managers and Sales Managers to troubleshoot and resolve any challenges associated with their install cases.
• Contact Installers for scheduled install dates and maintain this information in Salesforce.
• Communicate any delays or changes to installers.
• Assist with installer questions or general troubleshooting requests.
• Work with our distribution centers to collect pictures and documentation of the installers shipments in case the installer claims to not have received certain products.
• Audit and approve installer invoices.
• Work cross functionally with other departments to ensure that install cases stay up to date at all times.
• Maintain contact and shipping information for installers in Salesforce as changes come up.
• Perform various data entry functions throughout the day.
• Provides support to other team members when needed.
• Additional duties may be assigned.

Specific Job Requirements include but are not limited to

• Must have excellent attention to minor details and ability to multitask in a deadline driven, fast paced environment.
• Ability to exhibit exceptional verbal and written communication skills along with a strong work ethic.
• Must have exceptional organizational and time management skills and maintain a professional demeanor.
• Needs to maintain a high level of energy and enthusiasm while working in a team atmosphere.

Education and Experience Requirements

• Excellent computer skills, including a high level of proficiency with MS Office, specifically MS Excel
• High school diploma or equivalent
• Data entry and customer service experience preferred.
• Salesforce and Oracle experience preferred.