PC Technician

PC Refresh Technician
Field Service Technician

Core Technologies, Inc. has immediate openings for Field Service Technicians. This is a fully trainable position. Computer knowledge is needed. The desired candidates will be part of a team that will perform PC Refresh projects according to a clearly defined process and set of checklists that focus on completing every refresh consistently while providing the End User a positive experience.

Responsibilities:

• Complete multiple refreshes on a daily basis with strong attention to detail
• Provide exceptional customer service while working in a fast-paced environment
• Provide technical support for clients
• Document actions and solutions performed with client
• Check packing slip and other delivery data against initial order and received asset tracking worksheet to verify received goods are correct and complete
• Stage equipment at respective user locations throughout target site per plan
• Backup all local user profile(s) data and local settings
• Assign assets to individuals and record location data for users in the initial phase of the process, track Asset Tag, Model Number, Serial Number and assigned User throughout entire process
• De-install legacy equipment and aggregate into predefined staging areas for collection by Asset Disposal team
• Install new equipment and verify connectivity and functionality. Check asset tag, serial number, user name and location data matches plan
• Restore backed up data and user profile(s) to new device
• Validate user experience post migration with onsite support for transition, localization and basic support
• Support disposal of assets; remove assets from service and stage for shipment to or pickup by disposal vendor
• Verify received devices have correct image and application/setting overlays for each End User
• Includes base image and all required supporting software overlays
• Required patches/updates
• Domain registration/Active Directory configuration and GPO deployment where applicable

Basic Requirements:

• Must be able to lift up to 50 pounds
• Reliable Transportation
• Must be able to successfully pass a background check and Commonwealth Agency-specific clearance (requirements vary)
• High School Diploma or Equivalent
• Valid Virginia Driver’s License
• Clean Driving Record
• Willing to Travel
• Customer service oriented
• Excellent verbal communication skills; ability to work with minimal direction
• Experience supporting desktop/laptop systems; deploying and disposal of devices
• Familiarity with installing, troubleshooting, and supporting the following:
• Windows 7/10 operating systems
• HP, Dell, Microsoft, Apple laptop/desktop hardware systems
• Outlook, Microsoft Word and Excel

Core Technologies Inc. is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings.'
'
Work Remotely

• No

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Commission pay

Education:

• High school or equivalent (Preferred)

Experience:

• Help desk: 1 year (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: On the road