Strategic Account Manager

100% Remote

Core10 is looking for a Strategic Account Manager to drive success for our Accrue digital banking platform customers. The Strategic Account Manager partners with financial institution clients to identify and meet business objectives, ensures clients receive maximum value from our solutions, and provides proactive support with the goal of promoting overall customer satisfaction, product adoption, retention, referrals, and revenue expansion.

An ideal candidate has domain knowledge of banking and commercial lending, is a self-starter who demonstrates an owner’s attitude towards our clients, is able to work both autonomously and collaboratively as part of a team, and exhibits a calm confidence under pressure.

Built on the Salesforce platform and powered by the AccrueConnect integration layer, Accrue is the most powerful, most configurable and connected lending and banking application. With ready-to-go, secure integrations to industry-leading core banking providers and other fintech leaders, Accrue is a bank's command center to increased revenue, transparency, efficiency, business intelligence and compliance.

What you'll do:

• Drive customer business outcomes by obtaining a deep understanding of customers’ overall business objectives, leading to value and revenue expansion. Ensure our product is helping customers achieve their goals.
• Take ultimate responsibility for your account portfolio’s contract renewals and customer satisfaction.
• Partner with the Revenue, Implementation, and Support teams to deliver a seamless and delightful customer experience
• Effectively network within an account from the C-Level down and lead monthly, quarterly, and/or annual meetings with customers to strengthen our position with them and expand our relationship

• Provide strategic recommendations and guidance to maximize customer relationships and revenue opportunities
• Maintain a detailed understanding of the Accrue product, assist customers with onboarding and training, and suggest best practices based on industry intelligence and learnings from our customer base
• Contribute to a knowledge base library to help customers utilize and adopt the Accrue product
• Seek to promote the value of the product and upsell services and products if beneficial to the customer
• Work directly with the Revenue, Marketing, Implementation, and Product teams to synthesize client and partner feedback in an effort to help us continually improve the Accrue platform

• Identify gaps/areas for improvement and recommend solutions for Accrue’s systems, documentation, support, and reporting
• Work with clients and sales/marketing stakeholders to identify opportunities for marketing content, case studies, industry presentations, etc.
• Monitor client performance through systems analysis to ensure our products are delivering value to our customers

Qualifications & Experience:

• Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog with banking executives and stakeholders
• Knowledge of the commercial lending process
• Ability to serve as credible and effective advisor/coach, especially around change management (cultural, technical, and business)

• 3 years experience in an Account Management, Customer Success, Relationship Management, Loan Officer, Sales Support or similar client-facing role
• Adept at educating, consulting, or training others on new concepts or tools
• Technical acumen and familiarity with banking technology

Bonus Points:

• Experience with CRM systems such as Salesforce.com or systems built on relational databases

• Work From Home (100% remote!)
• Health Care Plan (Medical, Dental & Vision) for employee (a significant portion of employee only paid) and family (paid in part)
• Collaborative culture: virtual & optional in-person events, retreats & swag

• Training & Development
  • Individual Training Budget
  • Technical Book Club & other study groups
  • Certifications are encouraged with bonuses
  • Mentoring Program with bi-weekly 1:1s
  • Up-to-date technologies, tools and methodologies
• Parental Leave (Maternity & Paternity)
• Flexible PTO plan
• Retirement Plan (401k)

Core 10, Inc. does not discriminate in employment matters based on race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.

At this time, we are not accepting applicants in the state of Colorado.