What are the responsibilities and job description for the Professional, Quality Management position at CoreLogic?
CoreLogic is seeking a full-time Professional Quality Management to join our Operations Team! Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love.
A quality control representative demonstrates leadership, attention to detail and the ability to provide feedback within their team and across CoreLogic as a whole. They are expected to work collaboratively with the lead/supervisor of the department to improve quality through process improvements, trending/tracking issues, reporting, training and continuous feedback to individuals, the team and management.
Responsibilities:
- Review completed work for accuracy and completion utilizing customer business rules.
- Stay updated on changes to procedures and processes for the client.
- Answer team member questions on production and work with new team members on what steps go through QC.
- Track errors identified in the QC process.
- Create and send reporting to lead/supervisor on errors on the team and individual level.
- Trend errors for patterns and recommend refresher training, process improvements or updates to the procedures based on trending.
- Hold monthly meetings with the lead/supervisor to discuss patterns and trends.
- Deliver feedback to individual team members on errors.
- Educate team members on error type, where information is in the procedures and correct steps to complete the work correctly.
- Provide one on one education to team members on error scenario and educate the full team on errors that are trends.
- Make recommendations on when to decrease the percentage of QC for individuals or types of work.
Job Qualifications:
- High School diploma required, Bachelor's degree preferred
- 3 years related work experience
- Must be able to recognize issues that require a high sense of urgency and act on them accordingly; able to prioritize based on these issues
- Technical knowledge for department, or ability to quickly obtain technical knowledge
- Demonstrated experience in operations and continual process improvement
- Strong time management and prioritization skills
- Proven ability to operate in a fast-paced, client-centric, results-oriented culture
- Intellectual curiosity and a passion for data
- Excellent verbal, written and group communication skills; ability to communicate with technical and non-technical audiences
- Ability to establish relationships with people at all levels of the organization and external clients; must be approachable
- Ability to work independently and maintain tight deadlines
- Ability to manage multiple tasks/projects simultaneously
- High level of attention to detail
- Strong analytical reasoning skills
*CoreLogic has partnered exclusively with The Manpower Group to find excellent talent like yourself. We are directly affiliated with the HR and Management team at CoreLogic, so this is not a third-party recruiting attempt. Your application, communication, and interview(s) will be conducted with direct representatives of the CoreLogic team.*
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: One location
