Practice Mgr III

**Must have three (3) years of DIRECT Supervisory Experience required**

GENERAL SUMMARY:

Supervises and trains office support staff to ensure optimal patient process flow and serves as a liaison between physicians and clinical staff in daily operations. Responsible for charge processing, A/R follow up, cash processing, patient flow, maintenance of scheduling system and patient medical records. Develops and implements policies, process improvement and customer satisfaction initiatives.

Scope of this position will be determined by leadership according to defined leveling criteria.

ESSENTIAL DUTIES:

• Manages all business and clinic operations at the assigned site(s) and/or department(s).
• Oversees the office staff in obtaining authorizations for all visit services and professional charge entry, department work queues, physician education, maximizing reimbursement and for all databases. Maintains department specific functions relating to the Charge Master. Directs and coordinates billing to meet all formats required by insurance carriers.
• Participates in the candidate selection process, manages employee performance, ensures adequate training of new and existing staff to maintain/enhance skills and other management functions for staff in the clinic as needed.
• Develops and implements physician education, process improvement and customer satisfaction programs and initiatives.
• Reviews/evaluates monthly statistical reports and makes recommendations for revenue cycle initiatives and to include corporate initiatives.
• Ensure compliance with regulatory agencies and process improvement activities. Participate as a Joint Commission Steering Committee Representative as requested.
• Maintain, review, and adhere to Corewell Health policies and procedures
• Receive and resolve patient concerns with physicians and/or other staff within or outside the department as needed
• Attend monthly, quarterly, and annual divisional meetings and coordinate regular office staff meetings.
• Serve as operational back up, when applicable with clinical skill validation, within the practice to assist as needed.

STANDARD REQUIREMENTS:

• Supports the Mission, Value and Vision of Corewell Health. Demonstrates personal commitment through active involvement in the performance improvement process.
• Supports the Patient and Family-Centered Care (PFCC) model:
• Treats individuals with dignity and respect
• Shares complete and unbiased information with patients and their families
• Encourages and supports patient and family participation in their care
• Partners and collaborates with patients, families, and team members to ensure an excellent and positive patient experience.
• Supports and contributes towards the COREWELL HEALTH culture:
• Brings best self to work each day
• Is highly engaged
• Reflects a team-oriented approach
• Strives for excellence
• Treats patients, families, and co-workers with compassionate, extraordinary care every day
• Supports and contributes towards the COREWELL HEALTH Just Culture Environment:
• Encourage employees to report safety and quality concerns and encourage their participation in redesigning systems and processes to minimize the risks of errors from happening.
• Just Culture is about creating an environment where employees are encouraged to do the right thing, including reporting safety and quality concerns, so that we do not compromise our values in pursuit of our mission.
• Exhibits excellent customer service skills and behaviors toward internal and external customers and co-workers. Promotes positive public relations with patients/residents, family members, guests, and others.
• Supports and adheres to all Corewell Health’s customer service, service excellence, and performance standards. Supports and participates with all required compliance standards that may be department specific and/or identified by the organizations including in-service training, acceptable attendance, uniform, and dress code.
• Adheres to HIPAA requirements and maintains confidentiality of all data, including patient/resident, employee, and operations information.
• Supports and participates in a collaborative team-oriented environment – cooperates and works together with all co-workers, plans, and completes job duties, uses appropriate communications in sensitive and emotional situations and follows up as appropriate regarding reported complaints, problems and concerns.
• Supports, cooperates with, and demonstrates safe work practices and attitudes, follows safety rules – including universal precautions - reports and prevents/corrects unsafe conditions and behaviors, and participates in organizational and departmental safety programs.
• Completes all required compliance standards that may be department specific and/or identified by the organization.
• Maintains current licensure, registration and/or certification, as applicable, at all times.

KEY LEADERSHIP COMPETENCIES:

• Builds Trust
• Creates and Communicates Clarity
• Works Collaboratively and Fosters Teamwork
• Builds a Cohesive Team
• Utilizes Strategic Judgment
• Cultivates a Service-Oriented Culture
• Creates and Communicates Vision and Strategy
• Leads Change and Innovation

STANDARD QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education / Training:

• High school diploma, GED or equivalent required; bachelor’s degree preferred.

Work Experience:

• A minimum of (3) years of relevant healthcare experience preferred. (3) years of direct staff supervisory experience required, preferably in a customer-service or healthcare field. Experience utilizing an electronic health record system preferred.

Certification, Licensure, Registration:

Other Qualifications:

• Excellent interpersonal skills. Develop and lead process improvements and monitor outcomes. Must exhibit behaviors associated with the Corewell Health Standards of Mission, Vision and Values.

BENEFITS

Corewell Health offers a comprehensive benefits package to meet your financial, health and life-work balance goals.

• Generous paid time off, holidays and flexible scheduling
• Our employees receive special discounts on a wide range of products and services
• Exceptional health, dental, vision and prescription drug insurance plans
• Generous retirement savings, disability insurance, identify theft protection and even home and auto insurance
• NEW On-demand pay program

Primary Location

SITE - Royal Oak Hospital - 3601 W 13 Mile Road - Royal Oak

Department Name

Breast Care Center - CHMG East - Royal Oak

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:00am - 4:30pm

Days Worked

Monday - Friday

Weekend Frequency

N/A

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors and community. That is why we require a drug-free workplace and various vaccinations as a requirement for employment.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

If you are a qualified individual with a disability, you may request assistance in completing the application process by calling 616.486.7447. We are committed to granting reasonable accommodations in accordance with applicable laws.