CRM Specialist

Are you looking for a company where you can work with talented colleagues to contribute to our core purpose - to work with the government to create results? If you like solving challenges and want to work on mission-oriented government programs, you will thrive in our collaborative environment that fosters inclusivity, encourages innovation, and appreciates you and your contributions when you deliver and grow the company.

Corner Alliance is a dynamic, growing consulting firm that devotes itself to providing an enriching employee experience while meeting project deliverables. We are looking to add an energetic, experienced CRM (Customer Relationship Management) Specialist with 3 years of experience to join our team that will add to our culture and fully embrace our commitments to deliver, grow and thrive. During your tenure with us, you will work on various projects across Federal agencies. Those who have fulfilling careers here get involved across the company, helping the organization grow and supporting a thriving work environment. Whether you’re a Consultant or in Operations, you will work in meaningful ways to create results for the government.

About the Role:

You will provide inquiry management support for a Federal government client with responsibilities spanning: task coordination; client relationship building; stakeholder outreach; data analysis; supporting meetings and meeting design; and drafting and finalizing reports to support the project team.

Key Responsibilities include (but are not limited to):

• Managing inquiries submitted by federal program officers and stakeholders regarding program details.  
• Escalating customer inquiries to the appropriate points of contact
• Tracking customer inquiries to close out.  
• Promptly respond to stakeholders inquiries and concerns
• Provide overall programmatic support and support for project initiatives 
• Drive tasks and deliverables from start to finish with highest quality, on-time and within number of hours assigned
• Support the team in building a strong relationship with the client
• Assist the team to prepare for and execute meetings, including developing agendas, overall logistics, note taking, tracking actions, producing reports, and/or supporting next steps
• Track stakeholder interactions and make recommendations for stakeholder engagement, outreach planning, and overall communications
• Outline, draft, and finalize reports and project deliverables while enacting team quality assurance processes
• Identify potential Business Development opportunities when they arise and escalating them
• Support cross-departmental initiatives, effectively collaborating with all parties to successfully fulfill client needs

• Carry out our Commitments to Deliver, Grow, and Thrive

Location:

You will work as part of a hybrid team. Remote work may be an option. 

Required Experience/Skills: 

• Bachelor’s degree and 4 years of professional experience 
• Experience working in Salesforce or other grant management/CRM software
• Excellent written communication skills and the ability to effectively communicate to audiences without subject matter expertise
• Demonstrated experience providing written responses to inquiries. 
• Ability to work collaboratively in a team environment by communicating effectively
• Receptive to all forms of feedback from clients and colleagues, and proactive to make changes

• Demonstrates an unflappable attitude even when faced with changes or adversity

• Strong research and analytical capabilities, with experience evaluating quantitative and qualitative data
• Strong attention to detail and commitment to quality assurance
• Ability to learn fast and work with all types of personalities
• Brings composure and organization to chaos
• Ability to work independently and take tasks from concept to delivery
• Capacity to self educate on a variety of topics
• US citizenship or permanent resident and the ability to pass public trust clearance or suitability

Preferred Experience/Skills:

• Previous experience in consulting, change management, business writing, meeting preparation and facilitation, and/or stakeholder outreach

Don’t think you have everything for this role but are still very interested? Please don’t hold back from applying because you may not have it all. There's no such thing as a perfect candidate. You can learn and grow with us. So, please apply if you consider yourself to be detail-oriented, can re-prioritize in a fast-paced environment, have great client management skills, can manage high quality deliverables on time and this is a role that would make you excited to work every day.

Transferable Skills and Traits:

• Coachable - receptive to feedback and swift on implementing suggestions
• Unflappable - capability to navigate unexpected challenges with grace and come up with thoughtful solutions; you fully embrace a ‘we-will-figure-it-out’ mindset in chaos 
• Resourceful - eager to learn more and develop skills you may not have; and ability to learn new systems quickly and a thirst to learn independently 
• Innovative - willing to challenge the status quo, push boundaries, and suggest improvements to existing processes
• Excellent Writing Skills - ability to synthesize, be concise, use the active voice, proofread and edit
• Analytical and Critical Thinking Skills - ability to collect and analyze relevant information, problem-solve, and make rational decisions
• Prioritization Skills - ability to sequence tasks in order of terms of importance; and  willingness to pivot if more important tasks arise
• Rapport Builder - having a natural ability to build candid, honest relationships with our clients and colleagues

About Us:

We are a dynamic and growing management consulting firm headquartered in downtown DC focused on creating an experience that feels a bit different for our clients. We have their backs, push them with new ideas, and start every solution with their stakeholders to create high-performing, high-results Federal Government programs. Corner Alliance is serious about our Commitments: to Deliver excellence, Grow the business and Thrive in a vibrant environment.

Our Core Purpose is simple and meaningful: Help government do amazing things. 

Corner Alliance offers a comprehensive and competitive benefits package for full time employees including 401k matching (4%), health, dental, vision, short- and long-term disability, FSA accounts, parental leave (4 weeks), Paid Time Off (PTO), 11 paid holidays (including your birthday off), fitness & cell phone reimbursements, and bonus program. We promote a culture of collaboration and connectedness through regular all hands meetings, team building events, and semi-monthly “advocate meetings” with your performance manager and ensure you are thriving. We use technology like Slack to keep us connected and engaged in our hybrid work environment.

Corner Alliance is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex (including pregnancy, gender identity and sexual orientation), national origin, disability status, genetics, protected veteran status, or any other basis covered by applicable law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Corner Alliance please call (202) 754-8120 or email recruiting@corneralliance.com. 

Visit us at www.corneralliance.com to learn more.