Director, Emerging Technology Operations

Odds are that the email you read this morning travelled over Corning Optical Fiber; the smartphone you used had a Corning cover lens; and the vehicle you took to work had cleaner emissions because of a Corning catalytic substrate. Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives. Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges. The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies. Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes. IT also delivers Information Technology applications, infrastructure, and project services in a cost-efficient manner to Corning worldwide. Overview: Data, automation and advanced analytics technologies are drastically transforming industrial manufacturers beyond point process automation to systemic, highly contextualized and data driven systems. Corning is building the foundational digital infrastructure for these company-wide efforts and has established an Emerging Technology (ET) function responsible for developing and realizing digital technologies and methods across Corning. ET is charged with working across our various digital organizations to establish our digital capabilities, processes, operations, and portfolio and is looking for passionate, hard-working, and talented individuals to turn proof-of-value projects into digital products that are operationalized for broad corporate use. The Emerging Technologies Operations Leader will be responsible for working across the ET departments to establish agile and robust operational processes to ensure our product and services can support the needs of the business. They will drive core DevOps capabilities in automation, monitoring, deployment/release, and incident management across the ET service lines. This candidate will serve as the primary leader to push our operational maturity forward. Responsibilities As the Emerging Technologies Operations Leader, your responsibilities will be to: Operations Strategy and Roadmap • Work cross-functionally across the ET departments on overall operations strategy, roadmap, and prioritization to mature the platform and products operational readiness and meet stated SLAs • Align Agile ITSM, DevOps, CICD constructs with core current ITIL process, standards, and tools • Drive standard operations practices across ET and other Corning development teams • Works with Nerve Center to provide estimates, timelines, and requirements (X)Ops related projects Incident & Problem Management • Oversees the ET Service Desk including incident and service request management activities and associated tools and processes. • Contact point for Operational escalations to discuss impact, status, expected resolutions. • Monitors workflow to ensure incidents adhere to Service Level Agreement (SLA) compliance • Build tools and automation that eliminate repetitive tasks and prevent incident occurrence • Ensures that the right actions are taken to investigate, resolve and anticipate problems. • Coordinates across teams to investigate problems, implement solutions and take preventative measures • Builds knowledge library to improve first time fix and restore service promptly Service Level Management • Managing current service delivery for ET platforms and products, implementing solutions to improve service stability, automation, capacity planning, identifying and deploying preventative maintenance solutions • Manage and monitor service metrics to expected target and take proactive action to drive to established service expectations • Active customer engagement to collect feedback and address any concerns and ensure end-user satisfaction. • Deliver monthly report on service uptime, outages, and planned improvements Automation, Alerting, & Release Management • Ensure ET products and platforms have required instrumentation, monitoring and alerting • Govern automated monitoring of CI/CD pipelines across all stages of the application delivery lifecycle. • Build various dashboards to communicate platform or system health. • Ensure releases are safe to deploy and auditable for process adherence • Drive consistent use of production deployment, packaging, tools, and processes Team Management • Lead a team of DevOps engineers, evaluate performance, and supervise development of direct staff • Advance collaboration across Emerging Technology DevOps & and other Corning Development teams to improve communication and overall productivity across the organization. • Coordinates, assigns, and reviews work and will oversee the support team’s work schedules; maintains standards; monitors work status in progress; inspects completed work assignments; answers questions; gives advice and direction as needed. • Help to advance collaboration between DevOps & and various Development teams to improve communication and overall productivity across the org. • Evaluate support team members’ day-to-day performance and assist ET leadership with mentoring, counseling, disciplining, and appraising annual employee performance. Qualifications, Experience, and Experience • Graduate degree in Computer Science or equivalent area of technical study • 5 years in an Operations leadership or similar role • 5 years’ experience in a supervisory role leading sizeable cross-functional, global teams in a fast paced, high velocity agile environment • Seasoned experience leading DevOps transformation into software development teams to increase velocity and customer satisfaction in product features and incident resolution • Hands on expertise in driving automation in software build, test and release • Previous experience developing software products for internal or external use preferred • Experience with ITIL and Agile based processes and tools such as Service Now, GitLab, Atlassian, Jira, Terraform, Jenkins, etc • Working knowledge of modern cloud deployment, monitoring and alerting tools & practices • Ability to work with DevOps and Reliability Engineers to ensure the proper tooling and environment to support operations • Strong ability to define and manage a strategic roadmap with an emphasis on Operations and DevOps • Active participant and contributor in DevOps industry practitioner events, social collaboration, and industry networking groups Other Qualifications: For both yourself as well as your ability to nurture these qualities with your team: • A strong sense for the importance of documentation, and the importance of not having to learn things twice • Ability to work in an agile product team environment and balance a diverse set of stakeholder requests • Excellent oral and written communication skills with an ability to break down complex technical systems to help business partners understand the value • Strong technical collaboration and communication skills as well as the ability to drive cultural change and adoption of best practices through community participation What sets us apart? Corning’s unwavering commitment to Diversity. Diversity is integral to Corning’s belief in the fundamental dignity of the individual – one of Corning’s seven Values. We are committed to providing an environment where all employees can thrive. This begins with an understanding that our global workforce consists of a rich mixture of diverse people. This diversity will continue to be a source of our strength as well as a competitive advantage. If you have a passionate belief in the power of innovation to change the world; and if you are up to the challenge of working for a world-class organization that makes real, profitable advanced materials, then visit Corning’s website at www.corning.com

Nearest Major Market: Corning