CSR - Customer Service Representative

We are looking for a customer-oriented service representative to deliver a best-in class customer experience. A customer service representative, or CSR, will act as a liaison, provide information about the repair process and the specifics of their repair, and assist with any emerging problems that our customer face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and we need an enthusiastic CSR to gather it. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Enthusiastically greet customers, bringing energy and empathy into every encounter
• Manage incoming calls for scheduling inspections and drop offs and customer updates
• Effectively manage the scheduling process
• Proactively reach out to customers to keep them informed of their repairs
• Clearly communicate our process and standards in a way the customer can understand
• Provide direction to anyone coming in the shop
• Execute sales transactions, close jobs, and collect payment
• Provide assistance to the office manager for day to day operations, front office upkeep, and materials inventory
• Find creative ways to care for our customers
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents

Skills/Requirements * Proficient with Microsoft office suite: Excel, Word,

• Excellent communication skills
• Fluent in English and Spanish
• Great at collaborating with a team
• Familiarity with CRM systems and practices preferred but not required
• Ability to multi-task, prioritize, and manage time effectively
• High school degree or equivalent

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Profit sharing
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Houston, TX 77099: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Support & Client Services Occupations: 1 year (Required)

Language:

• Spanish (Required)

Work Location: One location