What are the responsibilities and job description for the Customer Service Representative : 336790 position at CorTech?
CorTech Staffing is seeking a professional Customer Service Representative for a Premier Chicago-based client.
Hours 7 AM - 3:30 PM M-F
Job Details:
Essential/Basic Qualifications:
1-3 years experience in customer service with an excellent performance and attendance record.
CorTech Cares!
CorTech has over 9000 associates across the United States, Canada, and Puerto Rico with 5000 in Manufacturing, Production, Industrial, Distribution, Warehouse, or Factory Roles like Machine Operator, Production Operator, Line Operator, Assembler, Assembly, Material Handler, Forklift Driver, Forklift Operator, Warehouse Associate, Shipping & Receiving, Order Puller, Picker, Packer, Stocker, and General Labor.
Hours 7 AM - 3:30 PM M-F
Job Details:
- Receive inbound phone calls or e-mails from customers and service their needs effectively and efficiently.
- Listen actively and establish rapport
- Quickly understand and analyze customer needs
- Use computer software applications to properly service customers’ accounts
- Take ownership of any follow-up work necessary to service customers.
- Speak/write knowledgeably about products and services
- Adhere to compliance regulations and security policies
- Complete additional projects and tasks as assigned
- Contribute ideas and recommendations for improvements to the department and company
Essential/Basic Qualifications:
1-3 years experience in customer service with an excellent performance and attendance record.
- Banking or credit card experiences are a strong plus.
- Excellent oral communications skills (grammar, positive tone, active listening, etiquette, empathy, and confidence)
- Written skills (spelling, logical thought processes, and sentence construction, appropriate word choice)
- Extremely customer-focused; positive, professional attitude.
- Self-motivated
- Pays strict attention to detail, and understands the importance of accuracy and responsiveness.
- Strong PC and internet skills.
- Very good organization and work prioritization skills.
CorTech Cares!
- Pay Options: Direct Deposit or Pay Cards; paid weekly
- Health/Dental/Vision Insurance options compliant with the ACA
- 401k
- Online Employee Portal to adjust withholding, view, and print pay stubs
- Interview Coaching
CorTech has over 9000 associates across the United States, Canada, and Puerto Rico with 5000 in Manufacturing, Production, Industrial, Distribution, Warehouse, or Factory Roles like Machine Operator, Production Operator, Line Operator, Assembler, Assembly, Material Handler, Forklift Driver, Forklift Operator, Warehouse Associate, Shipping & Receiving, Order Puller, Picker, Packer, Stocker, and General Labor.
Salary : $20 - $23
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