What are the responsibilities and job description for the Site Operations Manager position at Cortica?
Cortica is looking for a full time Site Operations Manager to join its growing team in Scottsdale, AZ!
As Site Operations Manager, you will serve as Cortica’s first level of leadership for site operations, with oversight responsibilities for the assigned location in a rapidly growing organization. You will play a pivotal role in ensuring that Cortica’s strategic goals and mission translate into successful tactical operations, directly oversee clinical (DT and ABA), medical, office administration, and support staff to achieve departmental goals, and work closely with the Area Director to further Cortica’s culture of excellence and teamwork.
We are a rapidly growing healthcare company pioneering the most effective treatment methods for children with neurodevelopmental differences. Our mission is to design and deliver life-changing care – one child, one family, one community at a time. Ultimately, we envision a world that cultivates the full potential of every child. At Cortica, every team member is instrumental in helping us achieve our mission!
Our culture and values guide how we work and treat one another. Cortica celebrates diversity and fosters an inclusive environment, seeking ideas and opinions from everyone on the team. We safeguard equal rights and respect for all individuals, regardless of race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry, veteran status or other applicable, legally protected characteristics. All Cortica employment decisions are made based on an individual’s qualifications and ability to successfully perform the job responsibilities.
What will you do?
- Manage, coach, and mentor administrative and clinical support teammates at assigned site, providing both day-to-day support and long-term career development of team members.
- Demonstrate strong leadership and management capabilities with a focus on effective communication, fostering collaboration, establishing clear goal frameworks, and driving performance through metrics-oriented approaches.
- Oversee daily operations of the site, with a deep understanding of operational flow for all clinical disciplines and departments.
- Collaborate with all disciplines to improve customer experiences, satisfaction, and outcomes.
- Coordinate and lead trainings, special events, and meetings as needed.
- Monitor and manage line items on P&L such as center expenses and supply inventory.
- Review monthly invoices and liaise with corporate Accounts Payable.
- Understand center finances and productivity metrics, and make related decisions that are financially viable, showing a keen stewardship of resources.
- Develop a deep understanding of the Cortica Care Model and articulate it to families and teammates when needed.
- Support safety initiatives for the site and demonstrate a sincere interest in team member and patient wellbeing.
- Be on-site daily during most of the site’s daily operating hours and ensure there is appropriate leadership coverage on site.
- Lead by example, demonstrate maturity, and exude professionalism.
- Exemplify Cortica’s core values and communicate our vision and mission to team members and customers as needed.
- Ensure that facilities and maintenance issues are addressed promptly and that the site always maintains a professional look per the company’s standardization guidelines.
- Support the Operations Administrator(s) for operational site concerns or issues (e.g. physical space, materials, room assignments, cancellations, etc.).
- Partner with the Area Director on the maintenance, development, preparation, and interpretation of center reports.
- Cross-train on all administrative duties in order to provide coverage and train teams as needed.
We’d love to hear from you if:
- You hold a bachelor's or master's degree with equivalent work experience.
- You have 5 years of practical experience in office settings, preferably in healthcare.
- You have 3 years of management experience leading cross-functional teams.
- You have 1 year of P&L management experience.
Your Compensation & Benefits
Cortica cares deeply about the well-being of each member of our team, and we have created a passionate, caring, and growth-minded culture that helps teammates thrive! As a Cortica teammate, we’ll support your well-being through medical, dental, and vision insurance, a 401(k) plan with company matching and rapid vesting, paid holidays and wellness days, life insurance, disability insurance options, tuition reimbursements for professional development and continuing education, and referral bonuses. We value you and the experience you bring to your role, and are proud to provide you with a compensation and benefits package designed to enhance all aspects of your life.
The base pay range for this opening is $74,755 - $84,100. According to your skill level, relevant experience, education level, and location, you will receive compensation that fits appropriately within the range.
EOE. This posting is not meant to be an exhaustive list of the role and its duties. Please review the job description in the following link: https://bit.ly/3Sa0Ewi
Salary : $74,755 - $84,100
