Business Analyst

Intro

At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily, our high performance continues to drive exponential growth – and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.

Job Overview

As a Business Analyst, you demonstrate a strong aptitude for relationship management, requirement gathering, and the ability to transform requirements into a consumable format. Here are the roles you’ll play:

Roles You Will Play

The Liaison

• Establish relationships with business partners and IT department to provide process solutions to meet user needs
• Develop and conduct peer reviews of the business requirements to ensure that specifications are correctly interpreted
• Communicate changes, enhancements, and modifications of business requirements  verbally or through written documentation  to project managers, sponsors, and other stakeholders so that issues and solutions are understood
• Help lead planning sessions related to projects or new technologies intended to implement process improvement within the functional area
• Assist RPA developers with requirements gathering, conducting gap analysis, and scope definition for short- and long-term projects
• Interpret customer requirements into feasible options and communicate these back to the business stakeholders

The Visionary

• Implement process improvement roadmaps by coordinating with internal partners to ensure timely delivery of all process-related objectives
• Define and develop enhancements to existing products and systems based on operational feedback
• Analyze organizational strategies and business processes to assist in the development of solutions that are fully aligned with overall business goals
• Use industry knowledge to recommend options that will optimize company functions or processes
• Prepare business specifications and lead coordination of the rollout of enhancements to existing products and systems
• Research, review, and analyze the effectiveness and efficiency of existing requirements; gather processes and develop strategies for enhancing or further leveraging these processes
• Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary

The Problem Solver

• Monitor and analyze metrics to ensure customer satisfaction and vendor performance
• Assess process improvement opportunities utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying priorities and advise on options
• Plan and design business processes and make recommendations and changes to improve and support business systems and activities
• Translate non-technical business requirements into technical requirements; create and modify the business rules utilized by our core systems based on business user needs
• Work with non-technical users to determine their technical and system requirements and help them to define the scope of their system requirements
• Offer support, analyze, and troubleshoot system issues reported by end users
• Internally consult with process owners and managers to help them address concerns with processes; work with process owners to submit enhancements to the processes as needed
• Provide periodic status reports and project plans documenting milestones and potential disruptions to project goals

The Impact You Can Make 

• You have a knack for communicating with a wide range of roles and personalities – everyone always knows what’s going on and feels like they’re in the loop!
• Departments are running at maximum efficiency thanks to your improvements to workflow processes and support for end users.
• Your ability to thrive in a fast-paced and unpredictable environment helps keep the business connected, and associates can communicate better than ever.

Building Blocks of Success

• Bachelor’s degree in accounting, information systems, or related field
• Demonstrated experience with systems and/or software troubleshooting
• Ability to own quality assurance and the release management lifecycle on behalf of IT
• Strong analytical and problem-solving skills
• Ability to track and perform multiple tasks concurrently
• Strong organizational skills
• Ability to build and maintain relationships with technical and non-technical associates
• Excellent verbal and written communication skills
• Flexibility and willingness to be tasked with additional responsibilities

Outro

We create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas. From product design and procurement to general contracting and property management, we do it all – to make sure our communities are the perfect setting for living life to its fullest.

Our success is fueled by our belief in a better life – where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people – possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.

Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email talentresources@cortland.com or call 404.965.3988. Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.