Concierge-Buckhead

Intro

At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily, our high performance continues to drive exponential growth – and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.

Job Overview

As a Concierge, you are responsible for managing front desk activities and services, including the reception area, mail, supply inventory, and facilities. You keep the office running smoothly, find solutions before problems arise, and assist associates with their requests. Most importantly, you fulfill every request, greet every person, and complete every task with a warm smile and friendly attitude.

Roles You Will Play

The Go-To Person

• Serve as the point of contact for security and parking offices, athletic center, building management, vendors, and cleaning services
• Request, distribute, and replace building and parking access cards and validation tickets
• Assist with coordination and execution of office meetings, catered meals, and events as needed
• Help visitors, guests, vendors, and investors check in to the office and make them feel right at home

The Office Overseer

• Manage the reception area to ensure effective telephone and mail communications both internally and externally to maintain a professional image
• Assist as needed with maintenance and alteration of office areas and equipment – as well as layout, arrangement, and housekeeping of office facilities
• Purchase, stock, and maintain all office supplies
• Perform opening and closing duties each day to ensure a successful work day for all associates

The Multi-Tasker

• Maintain clean and organized common areas and meeting rooms
• Facilitate birthday and service anniversary recognition programs
• Partner with other support teams to develop an office support network and reception desk backup system
• Participate as needed in special projects

The Impact You Can Make

• Team meetings are expertly coordinated, communications are effectively transmitted, and everyday tasks just seem to flow more smoothly with you on board.
• You are a relationship builder and your presence improves the collaboration within the leadership team with clients, vendors, and investors.
• Your colleagues know office processes are running more smoothly, but they can’t put their finger on why. (Spoiler alert: It’s because you’re keeping them organized every step of the way!)

Building Blocks of Success

• Stellar 3 years of experience in a customer service role
• High school diploma or equivalent education
• Working knowledge of mail processes such as a postage machine, FedEx, and UPS
• Strong attention to detail and ability to anticipate needs
• Exceptional planning, organizational, interpersonal, and communication skills
• Proficient with Microsoft Office Suite
• Ability to life 15-20 pounds

Outro

At Cortland, we create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas. From product design and procurement to general contracting and property management, we do it all – to make sure our communities are the perfect setting for living life to its fullest.

Our success is fueled by our belief in a better life – where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people – possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email talentresources@cortland.com or call 404.965.3988. Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.