What are the responsibilities and job description for the Customer Service Representative position at CorTrust Bank?
CORTRUST BANK
The mission of this bank is to profitably deliver high quality customer service that meets the financial needs of our community, its businesses, and its citizens. No line of financial services is beyond our charter.
CorTrust Bank is seeking a full-time (40 hours/week) Customer Service Representative at our Monticello, MN location!
It's more than just a job! When you join one of the region's leading community banks, you can expect a family atmosphere committed to building outstanding teams. We believe in the overall well-being of our employees and work hard to provide the best opportunities for growth. We're proud to offer a competitive compensation package that includes perks like 401k, insurance, paid time off, service awards, and community service opportunities.
As a Customer Service Representative, incumbents will support CorTrust's mission and business objectives by providing prompt, efficient, and friendly service to customers in all interactions. They will ask deeper questions to understand customers’ needs and make appropriate service and product suggestions. They will process teller transactions and be proficient in cash handling.
Daily duties for this position:
- Communicate professionally and courteously with clients and adhere to phone etiquette policies.
- Efficiently and accurately process teller line transactions including cash and check deposits, withdrawals, savings bond redemption, and credit account payments.
- Demonstrate accurate cash handling and maintain clean balancing record.
- Recognize the needs of customers to recommend and cross-sell additional Bank services and refer to business partners when possible
- Open new deposit accounts and use knowledge of bank products and services to help customers choose the correct account to fit their unique needs.
- Adhere to all CorTrust policies and handbooks and complete required training to ensure regulatory compliance.
- Adapt well to changes in policy and procedures. Other duties, responsibilities and activities may change or be assigned at any time, with or without notice.
Required skills & abilities:
- Possesses combination of education and experience to perform primary duties and responsibilities of position.
- Cash handling and knowledge of banking regulations and operations preferred, but not required.
- Adapts easily to system, process, product, and service changes.
- Ability to demonstrate organizational commitment through advocacy in the community, customer experience and co-worker relationships.
- Ability to reason, problem solve and think critically.
- Demonstrates high level of integrity, personal diplomacy, and respect.
- Ability to understand and abide by the Bank’s policies and handbooks.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
