What are the responsibilities and job description for the IT Tech Support position at CorTrust Bank?
CORTRUST BANK
The mission of this bank is to profitably deliver high quality customer service that meets the financial needs of our community, its businesses, and its citizens. No line of financial services is beyond our charter.
CorTrust Bank is seeking full-time IT Tech Support to serve our Twin Cities communities!
It's more than just a job! When you join one of the region's leading community banks, you can expect a family atmosphere committed to building outstanding teams. We believe in the overall well-being of our employees and work hard to provide the best opportunities for growth. We're proud to offer a competitive compensation package that includes perks like 401k, insurance, paid time off, service awards, and community service opportunities.
As IT Tech Support, incumbents will support CorTrust's mission and business objectives by installing, maintaining and supporting personal computing devices and associated peripherals for the organization’s employees. They will monitor and maintain computer system and networks. They will install and configure computer systems, diagnose hardware and software faults, and solve technical and application problems either via phone or in person. Daily duties for IT Tech Support include:
- Install and configure computer hardware operating systems and applications
- Monitor and maintain computer systems and networks
- Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Replace parts as required
- Provide support, including procedural documentation and relevant reports
- Follow diagrams and written instructions to repair a fault or set up a system
- Support the roll-out of new applications
- Set up new users' accounts and profiles and deal with password issues
- Respond within agreed time limits to call-outs
- Work continuously on a task until completion (or referral to third parties, if appropriate)
- Priorities and manage many open cases at one time
- Rapidly establish a good working relationship with customers and other professionals, such as software developers
- Test and evaluate new technology
Required skills & abilities:
- Ability to troubleshoot hardware and software issues
- Assist end users with Microsoft Windows 10 and O365
- Knowledgeable in Client PC connectivity e.g. (Ethernet, TCP/IP, LAN/WAN, and VPN)
- Knowledgeable in Active Directory
- Knowledgeable in Mobile devices e.g. (IOS, Android phones and tablets)
- Possesses combination of education and experience to perform primary duties of position
- Adaptable to system, process, product and service changes
- Effective and efficient planning, organizational, technological and time management skills
- Ability to demonstrate organizational commitment through advocacy in the community, customer experience and co-worker relationships
- Ability to reason, problem solve and think critically
- Ability to effectively convey thoughts, ideas and information clearly and concisely
- Demonstrates high level of integrity, personal diplomacy and ability to foster culture of mutual respect
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
