What are the responsibilities and job description for the Front Desk Agent position at Country Inn & Suites?
REQUIRED: OnQ Certification
The Front Desk Agent will ensure guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guests experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas. The Front Desk Agent accurately balances and audits the hotels income and expenses for the current 24 hour period.
Job Requirements:Have one year of hotel, customer service and/or accounting experience. Be incredibly friendly, customer centric, love to smile and have knowledge of the local area. Have strong computer skills. Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
- Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
- Balances and audits for accuracy room revenue, all room and tax charges, cashiers reports and guest and house accounts, food and beverage revenue and telephone revenue; assists in the preparation of all reports relevant to daily revenues.
- Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
- Provides a professional image at all times through appearance and dress
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekend availability
Experience:
- Opera PMS: 1 year (Required)
Work Location: In person
Salary : $15 - $16
