Telecommunicator I

POSITION: TELECOMMUNICATOR I

Full-Time; 80 hours/pay

Two Openings

DEPARTMENT: 911 Center, Grandview Road, Oil City, PA

WORK HOURS: Variety of shifts; will discuss specifics in interview

PAY GRADE: NON-EXEMPT HOURLY FIVE

$14.2389 /HR

BENEFITS: Full-time employees receive fully paid medical, dental, vision, and life insurance premiums for themselves. There is an additional cost for the inclusion of dependents. Full-time employees are also included in the lifetime pension program.

OVERALL OBJECTIVE:

To receive 911 emergency calls, determine appropriate responses, and dispatch necessary services.

SUPERVISION EXERCISED

Usually, no supervisory responsibility is required. However, on occasion, may cover in the absence of the shift supervisor.

SUPERVISION RECEIVED

Receives frequent instruction and limited supervision from Telecommunicator II in regard to daily work duties.

EXAMPLES OF DUTIES/RESPONSIBILITIES

1. Receives 911 emergency calls, evaluates the circumstances and provides appropriate responses.

2. Follows chain of command response and posts dispatch to assure common understanding of call; provides additional assistance to responding agencies as needed, i.e., fire, police, emergency medical services, etc.

3. Provides pre-arrival instruction and dispatches emergency services/fire/police as necessary.

4. Coordinates response of emergency services.

5. Provides support and resources to field outlets.

6. Provides radio communications for police, fire, EMS units.

7. Pages on-call personnel for County/municipal agencies when needed.

8. Maintains confidential files and procedure records and log sheets for department.

9. Operates computer and technical equipment, and provides basic equipment maintenance.

10. Interacts with general public, government and public agencies, department and field staff.

11. Enters incident information into computer files.

12. Processes various forms, reports and other department paperwork as required.

13. Keeps updated on all applicable policies, procedures, and regulations regarding emergency services and related areas.

14. Verifies licenses, firearms, and other requirements to authorized agencies using the CLEAN SYSTEM.

15. Monitors weather conditions and alerts the Telecommunicator II on duty and/or the 911 Coordinator or EMA Coordinator as required.

OTHER DUTIES OF JOB

1. Attends training, seminars, in-services as required.

2. Assists in keeping office neat and orderly.

3. Performs other job-related duties as required.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

1. Must be able to speak and understand the English language in an understandable manner in order to carry out essential job duties.

2. Must possess effective communication and interpersonal skills.

3. Must possess ability to function independently, have flexibility and the ability to work effectively with clients, co-workers and others.

4. Must possess the technical knowledge of operating personal computers and other office and communication equipment.

5. Must possess thorough knowledge of fire science and law enforcement.

6. Must possess thorough knowledge of emergency medical services and ability to properly respond to emergency calls.

7. Must possess ability to coordinate response of emergency services and provide support to field units.

8. Must possess general knowledge of office practices and procedures, including ability to maintain accurate files and record keeping.

9. Must possess knowledge and ability to provide basic routine maintenance on equipment.

10. Must possess ability to act quickly and calmly in emergency situations.

11. Must be able to perform multiple tasks and pay attention to detail.

12. Must possess ability to maintain confidentiality in regard to County information and records.

13. Must be able to type 30 words per minute.

REQUIRED QUALIFICATIONS

EDUCATION/TRAINING

High school diploma or equivalent is required, plus additional training in computers and emergency medical services or police and fire training is preferred.

WORK EXPERIENCE

Experience in field of communications, public safety or EMS preferred.

ADDITIONAL REQUIREMENTS

· Preferred certification as an Emergency Medical Technician.

· Must be able to obtain certification in CPR, Class “C”.

· Must possess or obtain certification in the APCO 40 Hour Dispatcher Training program, a Pennsylvania approved Priority Dispatch Emergency Medical Program and the CLEAN Terminal Operators program.

· Must maintain all certifications including those that are state mandated.

· Must have and maintain a clean criminal record.

CLEARANCES

· Must not appear on Preclusion Lists as defined by “Pennsylvania’s Medical Assistance Bulletin 99-11-05 Provider Screening of Employees and Contractors for Exclusion from Participating in Federal Healthcare Programs.”

· Must successfully complete pre-employment drug screening.

HOW TO APPLY

A County application is required to be considered for the advertised vacancy. Applications are only accepted for positions in which we are activelyrecruiting. Applications received for positions not being advertised or general/blanket applications will be discarded.

Applications are available:

· Online by visiting: https://www.co.venango.pa.us/288/Job-Application-Process

· In-Person by visiting the Venango County Human Resource Office on the 3rd floor of the Courthouse Annex building located at 1174 Elk Street, Franklin, PA 16323

· By fax or e-mail. You must contact the Venango County Human Resource Office by calling (814) 432-9556 or (814) 432-9549 to share your e-mail or fax number.

Deadline to Apply: 01/12/2024

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

VENANGO COUNTY IS A DRUG FREE WORK PLACE

APPLICANTS WHO REQUIRE SPECIAL ACCOMMODATIONS DUE TO A DISABILITY SHOULD CONTACT 432-9552 FOR ASSISTANCE

Job Type: Full-time

Pay: $14.23 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Preferred)

Experience:

• Emergency medical: 1 year (Preferred)

License/Certification:

• CPR Certification (Preferred)

Work Location: In person