Guest Services Supervisor

Our Culture:

We are a highly entrepreneurial company limited only by our imagination. Teamwork is a major aspect of our culture. Our property teams are a highly team focused groups, that work closely together to ensure our guest, product and services are the best. Successful team members are continuously seeking opportunities to learn and pass on new knowledge. We are always striving to be better, are never bored and never complacent. Our teams thrive on hard work, diversity and producing outstanding guest experiences. We endeavor to make our employees comfortable so they can engage unhindered. Finally, giving back to the community is also a keystone of our culture. Most team members volunteer in some form or fashion and are given the opportunity to participate in volunteer/non-profit work.

Job Description:

Front Office Supervisor assists the Front Office Manager/Operations Manager in overseeing the Front Office Team, which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards.

Job Requirements:

· Complete all required training

· Adhere to all standard operating procedures and property specific brand standards

· Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests

· Provide personalized, friendly service to every guest and associate

· Assist in overseeing the Front Office and maintains a high standard

· Monitor and evaluate guest satisfaction

· Recognize regular and VIP Guests promoting Brand loyalty program

· Maximize room occupancy at best rates

· Promote other services and facilities of the hotel through up-selling techniques

· Assist with other departments when necessary

· Comply with hotel security, fire regulations, and all health/safety regulations and legislation

• Have knowledge of all hotel systems including phone PBX system, key system, PMS systems, and company programs

· Have knowledge of surrounding area

Necessary Skills:

· Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.

· Must be responsible for security of guests, fellow employees and hotel assets

· Have knowledge of fire alarm system and evacuation procedures

· Able to report to scheduled shifts

· Able to communicate effectively in writing, by telephone and in person

· Able to work a flexible schedule

· Is organized, honest, and works well with others

• Maintain a clean and attractive work area, uniform, and person

Physical Requirements

· Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds

· Can perform work for 8 hours and work in a restrictive space/environment.

· Must have eyesight enabling vision both near and far

· Must be able to use/lift arms for up to 8 hours

· Must be able to handle heat and stress

· Have finger dexterity for operating equipment

· Must speak in a clear, understandable voice, hear at a basic level, and understand English

· Must be able to write

EEOE

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location