What are the responsibilities and job description for the Night Audit - Front Desk (Sundays & Mondays 11pm-7am Shift) position at Courtyard Lansing?
Summary
Front Desk Associate responsibilities include all aspects of Guest Relations including the check-in/out process, handling all inquiries, making or modifying reservations, recommendations for things to do and places to eat plus anything else that can improve the guests stay. You will also be required to occasionally clean or assist other departments as needed. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.
Essential Functions
- Provide a welcoming environment at all times
- Courteous phone etiquette
- Computer literacy
- Ability to effectively communicate with guests in a professional manner
- An energetic and outgoing personality
- Handle cash and credit cards accurately
- Demonstrate teamwork
- Protect guest information and ensure privacy
- Attempt to resolve complaints immediately and take ownership of situations
- Complete all Brand and Company Training in a timely manner
- Strive to achieve 100% guest satisfaction
Education, Experience, Other Requirements
Required
- Flexibility to work in shifts and report for scheduled shifts
- Night Audit shift is 11pm to 7am on Sundays and Mondays
- Ability to work with little or no supervision while meeting high-performance standards
- Excellent organization skills
- Ability to follow instructions
- High School Diploma or GED
Preferred
- AA or Bachelors Degree
- Work experience in Customer Service in the Hospitality Field
- Experience with hotel operation systems
EEO Statement
Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. These laws prohibit employment discrimination based on race, color, sex, religion, national origin, age, disability, marital status, veteran status, or any other characteristic protected by law.
Source: Hospitality Online