Hotel Housekeeping

PeachState Hospitality (PSH)

Job Description – Guest Room Attendant

Position: Guest Room Attendant

Reports to: Executive Housekeeper

Requirements:

• Minimum high school diploma.
• 1 year experience in the hospitality industry.
• Willing to work flexible hours.
• Must wear appropriate uniform as prescribed by PSH/Brand policy.
• Must maintain personal cleanliness.

General Responsibilities:

• Properly and efficiently perform all housekeeping duties.
• Properly and efficiently perform all the cleaning activities of the Hotel’s facilities, including routine and deep cleaning of guestrooms, public areas, back of the house and laundry operations.

Primary Functions:

• Routine Cleaning: o Guest Rooms: Clean guest rooms, thoroughly, efficiently, and ready for sale, in accordance with PSH/Brand training and standards. o Supplies & Amenities: Replenish guest room supplies and amenities in cleaned rooms in accordance with PSH/Brand standards. o Public Areas: Clean public areas, thoroughly, efficiently, and as assigned or required by the supervisor in accordance with PSH/Brand training and standards.
• Deep Cleaning: o Deep clean guest rooms and /or public areas, thoroughly, efficiently and as and when assigned, all in accordance with PSH/Brand training and standards.
• Profit: o Effectively support the control and management of all housekeeping operational expenses including labor, overtime, supplies etc., and seek and suggest cost saving strategies. Participate in controlling daily costs per occupied room (CPOR) for all housekeeping activities.
• Quality: o Guest Service: Work closely with the Housekeeping staff to ensure that the hotel meets/exceeds PSH and Brand standards for guest satisfaction. o Facilities: Consistently ensure that the hotel meets/exceeds PSH and Brand quality standards.

o Guest Requests: Satisfy all guest requests in accordance with the PSH/Brand training and standards. o Communication: Politely greet and acknowledge all guests and hotel associates as encountered.

• Safety & Security: o Cleaning: Perform all cleaning functions in a safe and sanitary fashion and without jeopardizing personal, associate or guest health, safety or security. o Emergency: In case of an emergency, strictly follow the PSH/Brand safety and security training and protocol.
• Leadership: o Leading: Motivate and support Housekeeping team members and be accountable in achieving set goals. o Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to PSH’s Standard Operating

Procedures.

Specific Responsibilities

• Have a good understanding of all hotel operating procedures.
• Be knowledgeable of room types and standards for supplies.
• Clean and sanitize guest rooms, replenish supplies and amenities, inspect, and report rooms ready for sale to the front desk all in accordance with PSH/Brand training and standards.
• Inspect rooms with PSH check list before releasing for sale.
• Open and close rooms as required for maintenance and timely and properly report maintenance requirements.
• Follow all existing and new housekeeping policies and procedures.
• At the end of shift provide written accounting of over/under linens, supplies and amenities on approved PSH forms provided.
• Perform deep cleaning tasks as assigned.
• Maintain public areas clean, attractive, safe and presentable at all times.
• Maintain cleaning supplies and the cleaning cart in a safe, organized and presentable fashion.
• Comply with and honor the housekeeping staff work schedules.
• Follow the company appearance and uniform policy.
• Attend weekly departmental meetings.
• Perform and be accountable for delegated responsibilities and duties.
• Inform the Executive Housekeeper of any unique situations, or unusual developments in housekeeping operations.
• Ensure the prompt and systematic servicing of all guest requests.
• Handle guest complaints effectively.

• Be willing and able to work any shift and fill in when other employees are not able to work their scheduled shift.
• Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates.
• And any other duties as necessary and required by the company.

Optimum Attributes:

• Good Communication skills.
• Well-groomed and professional appearance.
• Willing to take responsibility and accountability.
• Willing to work on weekends and holidays if required.
• Consistent and congruent.
• Pleasant personality.

• Performance standards: o Performance shall be measured by budgeted minutes per room cleaned (MPRC), cost per occupied room (CPOR) and the Guest Service Representative Inspection scores.

While this is intended to be an accurate reflection of the current position, Management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change.

Job Type: Part-time

Pay: From $12.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Warner Robins, GA 31088: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Cleaning: 1 year (Preferred)

Work Location: One location