What are the responsibilities and job description for the EMR IT MANAGER - REVENUE CYLE position at Covenant Healthcare?
Covenant HealthCare
US:MI:SAGINAW
DAY SHIFT
FULL TIME BENEFITED
Summary:
This individual directs the operations of Information Technology impacting Revenue Cycle. This responsibility includes supervision of staffing, training, scheduling, budgeting, inventory control, maintains effective system capabilities and interface with Revenue Cycle operational leadership. Maintains effective communication with administration, physicians, and staff. Ensures assigned services meet accreditation standards, are cost-contained, and provide quality service in an expeditious manner. Revenue Cycle includes Hospital and Outpatient Registration, Patient Access, Scheduling, Claims, Billing, Health Information Management, Coding, CDI, Finance, Supply Chain, Human Resources, and Payroll.
You will need to demonstrate excellent customer service performance in that your attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation.
Responsibilities:
Managing department capital and operating budget
Resource manager responsible for assigning the right people to the right projects at the right time. Manage and monitor resource utilization ensuring productivity and addressing issues of capacity.
Manage and monitor service and support requests to ensure they meet established service level agreements.
Escalation point for service and support issues requiring leadership support.
Responsible for hiring and organizational structure for areas in which they are responsible.
Supports the organization’s Mission, Vision and Values through demonstrated actions and leadership, and focuses staff on their commitment to strategic plan.
Advises on overall strategy for technology in Hospital and HOD settings for both Covenant and Affiliate Facilities.
Maintains current knowledge of advancements in areas of responsibility.
Demonstrates excellent customer service.
Contributes to organization success targets for quality, employee engagement, customer service, and net operating margin.
Supports and promotes collaboration, cooperation and teamwork across departments.
Other information:
EDUCATION/EXPERIENCE REQUIREMENTS
Bachelor’s degree required. Masters preferred.
Epic Certification Preferred.
A minimum of 5-years leading projects and / or individuals or 2 years of Leadership experience required.
Minimum of 5-years’ experience with vendor software and its operations preferred.
KNOWLEDGE/SKILLS/ABILITIES
Proven experience leading people/teams/initiatives/projects
Solid technical background with understanding and/or hands-on experience in software and web technologies
Excellent client-facing and internal communication skills
Excellent written and verbal communication skills
Solid organizational skills including attention to detail and multi-tasking skills
Strong working knowledge of Microsoft Office
Must demonstrate ability to work independently as well as in small or large teams
Demonstrates the ability to resolve problems timely and effectively
Must be detail oriented and have a skill for information probing to fully understand the underlying needs that drive projects or cause roadblocks
Must be approachable and have the ability to deal positively with employees at all levels of the organization
Sound decision making ability
Protects and maintains the confidential nature of information
Ability to consistently meet assigned deadlines for projects
Ability to manage complex projects and assign / monitor tasks of others on application teams
Must demonstrate a positive and enthusiastic attitude
Ability to accept and adapt to change
Demonstrate creativity and innovation to improve work processes
WORKING CONDITIONS/PHYSICAL DEMANDS
Ability to maintain punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards
Frequent standing, walking, sitting, handling, feeling, talking, hearing, and near vision
Occasional lifting up to 10 lbs. Occasional reclining, lifting, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, squatting, crawling, twisting, reaching, far vision, and depth perception.
NOTICE REGARDING LATEX SENSITIVITY IN APPLICANTS FOR EMPLOYMENT.
I t has been determined that Covenant HealthCare cannot provide a latex safe or latex free work environment at any of its facilities. Unfortunately, that means that any individual, including an applicant or an employee, is likely to be exposed to latex while on Covenant’s premises. Therefore, latex tolerance is considered to be an essential function for any position with Covenant.
