Lead Medical Receptionist - Fulltime

De La Pena Eye Clinic, located in Huntington Park, is seeking a Lead Medical Receptionist to join a growing and busy office.

About the Opportunity

Working Monday through Friday, 8:00 am to 5:00 pm, you have the opportunity to join a multi-site, multispecialty, state of the art group of providers that was founded in 1984. Over the past four decades DLP Eye Clinic has treated more than 400,000 patients!

The Lead Medical Receptionist 's responsibility is to monitor day to day staff/patient interactions. Monitor phone calls, perform scheduling audits to ensure staff is accurately entering patient chart information. Chart checks daily, answer all questions to new staff in training. Assist in staff reviews, interviews, training and communications in regard to escalated patient complaints and/or staff complaints. Participate in monthly manager meetings and communicate to scheduling department areas of concerns or changes within the department. The Lead scheduler writes the training documents and edits as needed, updates the insurance list and insurance eligibility.

Some Saturday availability from 7:00 am to 3:30 pm is required, and there is frequently an opportunity for overtime.

Travel to other De La Pena Eye Clinic sites may be required, although infrequent, throughout the greater Los Angeles area.

About the Candidate

Minimum Requirements:

• Bilingual English/Spanish required
• High school diploma, GED or equivalent
• Prior experience in a healthcare environment is preferred.
• Demonstrated proficiency with computers, multi-line phones, and other office equipment

Preferred Qualifications:

• Ophthalmology experience is strongly preferred
• Customer service experience is strongly preferred
• Management experience is strongly preferred
• Experience with EMR

About Covenant Physician Partners:

At CPP, we offer the opportunity to be part of an organization that’s advancing healthcare and creating a new model for the future. Covenant Physician Partners delivers superior value to patients, physicians, associates, and communities through professional and innovative services.

We provide an outstanding benefits package to our full-time associates that includes:

• Generous paid time off in addition to national holidays and two floating holidays
• Medical, Dental, and Vision insurance after 30 days of employment
• $250 of professional development funds provided every year
• Reward your “Future Self” with tuition reimbursement and 401k company match
• Associate discounts at major retailers