Quality and innovation are at the foundation of Covia; but our real strength is our people. Covia employs a diverse and highly skilled team of professionals to convert natural minerals into engineered solutions for our customers. Every member of our team has a valuable opportunity to help shape our future and make a positive impact on the world around us through our commitment to the locations where we live and work.
COVIA IS COMMITTED TO EMBRACING AND PROMOTING DIVERSITY AND INCLUSION (D&I) WHERE WE WORK, WITH WHOM WE DO BUSINESS, AND WHERE WE LIVE. We strive to create an inclusive culture where diversity is valued and respected and where all feel included and engaged. We are intentional in our efforts to bring Team Members together and create opportunities to contribute their unique skills, experiences and perspectives in the pursuit of Covia’s business growth objectives. Enabling all Team Members to perform at their best while being themselves is fundamental to the Clearly Covia Values and Culture.
Covia is looking for a dynamic Service Desk Specialist who will have a positive impact on the Information Technology team at its Independence, OH location. As a Service Desk Specialist, you will provide timely technical software, hardware, telecommunication, and network problem resolution; as well as, analytical diagnosis and step-by-step end user solutions.
The successful candidate will have working knowledge and experience with the ITIL framework and be comfortable with incident, problem, change and knowledge management concepts. This individual will document all work activities related to incidents, problems, requests and project tasks in the ITSM ticketing tool. Additionally, this individual will perform problem identification and escalations to appropriate teams/individuals/leadership as necessary.
As a member of the Corporate IT team you will have full access to our investment in training, software, and hardware from market leading vendors. Working out of our Independence, OH corporate headquarters office, you will apply proven communication, analytical and problem-solving skills to further maximize the benefit of IT systems investments.
The successful incumbent will have the following Key Accountabilities:
The successful incumbent will have the following Minimum Qualifications:
Benefits:
At Covia, we strive for and support a diverse workforce as we firmly believe this lays the foundation of our success. Our compelling culture supports inclusion, individuality and respect within the workplace. We are committed to providing employment opportunities to the most qualified candidate based on work-related factors and without regard to non-work-related factors including race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, or veteran status.
The organization offers competitive salaries, advancement opportunities, and a full range of benefits.
An Equal Opportunity Employer
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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