Associate IT Service Desk

Covia Holdings LLC
Independence, OH Full Time
POSTED ON 9/3/2022 CLOSED ON 3/9/2023

Job Posting for Associate IT Service Desk at Covia Holdings LLC

Quality and innovation are at the foundation of Covia; but our real strength is our people. Covia employs a diverse and highly skilled team of professionals to convert natural minerals into engineered solutions for our customers. Every member of our team has a valuable opportunity to help shape our future and make a positive impact on the world around us through our commitment to the locations where we live and work.


COVIA IS COMMITTED TO EMBRACING AND PROMOTING DIVERSITY AND INCLUSION (D&I) WHERE WE WORK, WITH WHOM WE DO BUSINESS, AND WHERE WE LIVE. We strive to create an inclusive culture where diversity is valued and respected and where all feel included and engaged. We are intentional in our efforts to bring Team Members together and create opportunities to contribute their unique skills, experiences and perspectives in the pursuit of Covia’s business growth objectives. Enabling all Team Members to perform at their best while being themselves is fundamental to the Clearly Covia Values and Culture.


Covia is looking for a dynamic Service Desk Specialist who will have a positive impact on the Information Technology team at its Independence, OH location. As a Service Desk Specialist, you will provide timely technical software, hardware, telecommunication, and network problem resolution; as well as, analytical diagnosis and step-by-step end user solutions.


The successful candidate will have working knowledge and experience with the ITIL framework and be comfortable with incident, problem, change and knowledge management concepts. This individual will document all work activities related to incidents, problems, requests and project tasks in the ITSM ticketing tool. Additionally, this individual will perform problem identification and escalations to appropriate teams/individuals/leadership as necessary.


As a member of the Corporate IT team you will have full access to our investment in training, software, and hardware from market leading vendors. Working out of our Independence, OH corporate headquarters office, you will apply proven communication, analytical and problem-solving skills to further maximize the benefit of IT systems investments.


The successful incumbent will have the following Key Accountabilities:

  • Provides technical assistance and support for incoming queries and issues related to desktop configurations, applications and peripherals.
  • Walk customers through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Ensure proper recording, documentation, escalation and/or resolution of all work.
  • Assists senior specialists in creating materials for end-user frequently asked questions and knowledge base artifacts.
  • Proactively coordinates asset life cycle maintenance by procuring, deploying, maintaining and retiring personal computer hardware, software and peripherals.
  • May serve as secondary IT security administrator responsible for granting proper access privileges.
  • Assist other IT Teams on projects/tasks not directly relating to end-user support.


The successful incumbent will have the following Minimum Qualifications:

  • Associates or Bachelor’s degree in technical or business discipline; technical degree preferred.
  • 1-3 years’ experience in Desktop Systems, including configuring PC hardware and peripherals, software installations in Local Area and Wide Area Networks and Windows 7/8/10 configuration and diagnostics.
  • ITIL or other service desk certification strongly desired.
  • Advanced troubleshooting and multi-tasking skills; exercise patience and professionalism during stressful situations.
  • Strong interpersonal and active- listening skills with ability to work in a team-oriented/collaborative environment.
  • Excellent organizational and analytical skills.
  • Understanding of network topologies desired.
  • Ability to maintain confidentiality with sensitive internal and external information.
  • Provide Help Desk support line coverage and participate in the on call after hours support rotations.
  • Prolonged sitting, frequent lifting (up to 50 lbs. unassisted), bending, standing, climbing and/or walking.
  • Up to 5% travel may be required.


Benefits:

  • Excellent Healthcare Benefits – medical, vision, dental
  • 401K with company matching
  • Vacation Paid Holidays
  • Education Assistance
  • Disability, Life / AD&D, and Long Term Care Insurances
  • Employee Assistance Program


At Covia, we strive for and support a diverse workforce as we firmly believe this lays the foundation of our success. Our compelling culture supports inclusion, individuality and respect within the workplace. We are committed to providing employment opportunities to the most qualified candidate based on work-related factors and without regard to non-work-related factors including race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, or veteran status.


The organization offers competitive salaries, advancement opportunities, and a full range of benefits.


An Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

IT Service Desk Specialist
WesternScott Fetzer -
Westlake, OH
IT Service Desk Representative I-V
Medical Mutual -
Cleveland, OH
Client Experience Coordinator
Ohio Desk -
Cleveland, OH

Popular Search Topics

Salary.com Estimation for Associate IT Service Desk in Independence, OH
$57,574 to $76,696
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Sign up to receive alerts about other jobs with skills like those required for the Associate IT Service Desk.

Click the checkbox next to the jobs that you are interested in.

  • Construction Management Skill

    • Income Estimation: $58,403 - $76,721
    • Income Estimation: $60,057 - $78,674
  • Construction Site Inspection Skill

    • Income Estimation: $52,521 - $70,952
    • Income Estimation: $58,403 - $76,721
This job has expired.

Job openings at Covia Holdings LLC

Covia Holdings LLC
Hired Organization Address Wedron, IL Full Time
Covia is a leading supplier of minerals and material solutions to the industrial and energy markets. Covia’s rich legacy...
Covia Holdings LLC
Hired Organization Address Odessa, TX Full Time
Covia is a leading supplier of minerals and material solutions to the industrial and energy markets. Covia’s rich legacy...
Covia Holdings LLC
Hired Organization Address Crane, TX Full Time
Covia is a leading supplier of minerals and material solutions to the industrial and energy markets. Covia’s rich legacy...
Covia Holdings LLC
Hired Organization Address Fort Smith, AR Full Time
Covia is a leading supplier of minerals and material solutions to the industrial and energy markets. Covia’s rich legacy...

Not the job you're looking for? Here are some other Associate IT Service Desk jobs in the Independence, OH area that may be a better fit.

IT Service Desk Technician

Elmet Technologies LLC, Euclid, OH

It service desk analyst

Amerit Consulting, Cleveland, OH