Manager, Change Enablement

Cox Communications is searching for a Manager of Change Enablement who will lead the design of the change management strategy for the Supply Chain team through planning, implementation, and reinforcement to drive adoption for key operational programs.

• Defines and drives execution of a comprehensive Change Management plan for key programs, creating alignment and action in support of operational goals and objectives, including leadership alignment, stakeholder engagement, training, communications, and operational alignment.
• Collaborates with leadership, public affairs, and the field to capture the "Voice of the Employee" and use it as input to refine the business and organization support model for change management tactics.
• Demonstrates a strong ability to develop relationships and show effectiveness by consulting leaders across Cox divisions to define key initiatives, success criteria, establish comprehensive plans, and create a process framework to measure success.
• Collaborates with operational teams and functional business partner groups as inputs to change management tactics.
• Develops necessary change communications and plans for projects/programs to help drive employee awareness, stakeholder alignment, and organizational readiness.
• Facilitates and measures adoption, sustainment and compliance of new initiatives
• Establishes business integration approaches across initiatives; review and approve implementation risk mitigation plans. Has the ability to understand the impact across multiple stakeholders.
• Collaborates with primary boundary partners (e.g. Finance, Accounting, Business Operations, Outside Plant & Construction, Cox Business, Marketing/Sales, Product Management, Customer Experience, Field Operations) as required to ensure successful deployment of strategic initiatives.
• Partners with key organizations to develop cross-project training and communication strategies to ensure successful deployments as required.
  

Minimum

• Bachelor's degree in a related discipline (i.e. Business, Marketing, etc.) and 6 years' experience in a related field. (i.e. Change management, process improvement, project management, communications) The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field
• Requires strong knowledge of change management fundamentals, behavioral change, impact assessment, stakeholder engagement, communications, training, and adoption measurement
• Requires knowledge of change management best practices
• Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization - Center and Field
• Proven ability to negotiate and influence successfully with Sponsors and Sr. Leadership

• Ability to analyze stakeholder needs through soliciting, evaluating, problem-solving and acting upon feedback
• Effective internal consulting skills along with the ability to positively influence others in a desired direction to achieve identified outcomes without direct lines of authority
• Ability to understand and adjust to changing priorities, circumstances, direction, and personal styles
• Strong knowledge of Windows based applications (Microsoft Word, Excel, PowerPoint, Project, and Visio).
• Excellent verbal, written, presentation, facilitation, planning, prioritization and meeting management skills.
• Demonstrated problem solving and analytical thinking skills.
  

Preferred

• BS/BA degree in related discipline strongly desired (i.e. Business, Marketing, etc.)
• 3 or more years of experience in a management role or leading cross functional projects preferred
• Experience in telecommunications industry or other subscription-based business desire
• Prefer certification in Change Management (i.e. Prosci)
  

USD 105,700.00 - 176,100.00 per year

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

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