Arbitrator II
Job Posting for Arbitrator II at Cox
This position facilitates the resolution of customer complaints (includes all vehicles and online transactions) after a sale and is responsible for the timely and successful arbitration of vehicles between buyer and seller in accordance with
auction and NAAA policies. This position also requires organization and management of sale day activities including post sale inspections and sale day arbitrations.
PRIMARY DUTIES/KEY RESPONSIBILITES
* Interview claimants to obtain information about disputed issues and document detailed complaint summaries in
AS400 and/or Sales Force in addition to other forms of communication (e.g., email, etc.), so customer service
personnel and mechanics understand the issue.
* Investigate arbitration claim by obtaining, comparing, evaluating, and validating different forms of information
needed. Have awareness of and resolve after-sale problems, such as issues with title, mileage, frame damage,
etc.
* Review Inspection reports for vehicles to determine extent of repairs, if any, and authorize second opinion, if
necessary.
* Handle varying claims from mechanical, structural damage, title issues, and undisclosed damage on a vehicle
subject to arbitration.
* Mediate dispute and negotiate repair and/or pricing of disputed vehicles to arrive at a mutually acceptable
solution and to keep vehicles sold.
* Monitor and maintain accurate files for each arbitration case, and interact with Auction sales personnel
regarding information on vehicle sales, etc.
* Partner with internal departments such as Titles, Accounting, Dealer services, other Manheim/Adesa auction
locations, and CR Manager to ensure appropriate actions are completed to move the case forward or close it
out. Partner with post sale inspection entry team, vehicle entry/CR writers, front office and security to
investigate the arbitration.
* Comply with National Auto Auctions Association (NAAA) guidelines to reach conclusions. Review customer
claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines;
make/advise on financial decisions regarding arbitrations.
* Facilitate communication between customer, auction and/or dealer to gather information needed to guide
parties toward agreement for resolution.
* Handle arbitration settlements or adjustments to the rightful buyer or seller (i.e., checks or invoices).
REQUIRED EXPERIENCE & SPECIALIZED KNOWLEDGE AND SKILLS
* High School Diploma/GED required.
* Minimum of 3 years of experience in related field (automotive, mechanical or body shop experience with
complaint recording and resolution preferred).
* Valid Driver's License and safe driving record required.
* Basic computer skills required.
* Good written and verbal communication skills required.
* Effective report writing, and composition skills preferred.
* Regularly required to stand, walk, reach, talk and hear.
* Frequently required to stoop, kneel, crouch, bend, squat and climb.
Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus. * ASE certification, estimating preferred. * Working knowledge of federal and state laws regarding arbitration of vehicles. * Other duties as needed or required * Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
auction and NAAA policies. This position also requires organization and management of sale day activities including post sale inspections and sale day arbitrations.
PRIMARY DUTIES/KEY RESPONSIBILITES
* Interview claimants to obtain information about disputed issues and document detailed complaint summaries in
AS400 and/or Sales Force in addition to other forms of communication (e.g., email, etc.), so customer service
personnel and mechanics understand the issue.
* Investigate arbitration claim by obtaining, comparing, evaluating, and validating different forms of information
needed. Have awareness of and resolve after-sale problems, such as issues with title, mileage, frame damage,
etc.
* Review Inspection reports for vehicles to determine extent of repairs, if any, and authorize second opinion, if
necessary.
* Handle varying claims from mechanical, structural damage, title issues, and undisclosed damage on a vehicle
subject to arbitration.
* Mediate dispute and negotiate repair and/or pricing of disputed vehicles to arrive at a mutually acceptable
solution and to keep vehicles sold.
* Monitor and maintain accurate files for each arbitration case, and interact with Auction sales personnel
regarding information on vehicle sales, etc.
* Partner with internal departments such as Titles, Accounting, Dealer services, other Manheim/Adesa auction
locations, and CR Manager to ensure appropriate actions are completed to move the case forward or close it
out. Partner with post sale inspection entry team, vehicle entry/CR writers, front office and security to
investigate the arbitration.
* Comply with National Auto Auctions Association (NAAA) guidelines to reach conclusions. Review customer
claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines;
make/advise on financial decisions regarding arbitrations.
* Facilitate communication between customer, auction and/or dealer to gather information needed to guide
parties toward agreement for resolution.
* Handle arbitration settlements or adjustments to the rightful buyer or seller (i.e., checks or invoices).
REQUIRED EXPERIENCE & SPECIALIZED KNOWLEDGE AND SKILLS
* High School Diploma/GED required.
* Minimum of 3 years of experience in related field (automotive, mechanical or body shop experience with
complaint recording and resolution preferred).
* Valid Driver's License and safe driving record required.
* Basic computer skills required.
* Good written and verbal communication skills required.
* Effective report writing, and composition skills preferred.
* Regularly required to stand, walk, reach, talk and hear.
* Frequently required to stoop, kneel, crouch, bend, squat and climb.
Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus. * ASE certification, estimating preferred. * Working knowledge of federal and state laws regarding arbitration of vehicles. * Other duties as needed or required * Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
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$31,709 to $42,612
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