Billing Supervisor

VACCINE POLICY: WHERE PERMITTED BY APPLICABLE LAW, YOU MUST BE FULLY VACCINATED AGAINST COVID-19 TO BE CONSIDERED FOR THIS U.S.-BASED JOB (REASONABLE ACCOMMODATIONS FOR MEDICAL AND RELIGIOUS OBJECTIONS WILL BE CONSIDERED).

Dickinson Fleet Services, one of the largest fleet maintenance companies in the country, is currently hiring a Billing Supervisor to join our fleet maintenance team. As a Billing Supervisor, you will be accountable for supervising biling team that handles timely and proper billing out of repair orders and submitting to customers for approval and/or payment with required documentation.

Duties & Responsibilities:
 

• Lead a team of billing professionals to facilitate and execute the timely and accurate billing for our Shop and Mobile customer base and deliver superior customer service.
• Manage daily billing WIP and allocate staff as needed to most efficiently invoice customers in 7 days or less.
• Manage accounts receivable for the market ensuring all customers are current and resolve any customer disputes.
• Train staff on billing processes and systems to enable maximum efficiency and productivity.
• Create daily and weekly billing/revenue reports for the market.
• Support sales and operations in the onboarding of customer and the creation of billing procedures.
• Build relationships with customer base to support effective problem resolution and communication.
• Work with shop and mobile tech managers to ensure seamless processes for billing from tech to biller to customer.
• Develop a culture of continuous improvement always striving to develop the most consistent and efficient processes.
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required based on what technicians submit; entering RO into service database system
• Verify technicians have selected correct VMRS code related to repairs made and billing hours are in-line with standard repair times.
• Prepare actual invoice off created RO by applying customer specific rates and mark-ups.
• Reach out to technicians and mobile tech managers on repairs and required information to process invoices
• Communicate with customers via email, or phone to retrieve purchase order approvals and/or discuss billing issues
• Gather necessary paperwork and upload into system for records

Qualifications:

Requirements

• Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job.  (Reasonable accommodations for medical and religious objections will be considered.)
• 5 years of experience handling billing, invoicing and collections in automotive vehicle maintenance industry
• 2 years of experience in a supervisory / team leadership role
• Billing information systems knowledge required.
• Associate degree or higher preferred, but not required
• Strong Excel and data entry skills, and the ability to learn new platforms (such as DFS IT Systems, including Web Wrench, MobileFrame, RO Writer)
• Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful
• Ability to work independently and collaboratively within a team environment
• Excellent problem-solving skills
• Highly organized with exceptional follow-through ability
• Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization
• Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
• Excellent organizational skills and the ability to balance a variety of tasks

Who We Are

About Cox Automotive

There’s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.  Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.  

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.