What are the responsibilities and job description for the Client Trainer II position at Cox?
DealerTrack - Client Trainer - Accounting/Back Office
The Client Trainer is responsible for delivering high-impact, educational and consulting content both onsite and through virtual training sessions to Cox Auto Dealer Solutions Software customers.
The successful Client Trainer will exhibit a passion for high level customer satisfaction, understand the client needs, and be able to apply strategies that drive the dealer's business model. They will also be responsible for completing all paperwork, agendas, and documentation daily.
Responsibilities:
TRAVEL REQUIRED:
Overnight travel is required 100%
Required Qualifications:
AND
Preferred Qualifications:
#Remote-Central
#Remote-NE
#Remote-SE
#Remote-NW
#Remote-SW
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
The Client Trainer is responsible for delivering high-impact, educational and consulting content both onsite and through virtual training sessions to Cox Auto Dealer Solutions Software customers.
The successful Client Trainer will exhibit a passion for high level customer satisfaction, understand the client needs, and be able to apply strategies that drive the dealer's business model. They will also be responsible for completing all paperwork, agendas, and documentation daily.
Responsibilities:
- Successfully complete training/certification in assigned domain.
- Demonstrate high proficiency training on all products in assigned domain and gain knowledge and experience needed to start to build and adapt basic consultative training strategies for each unique customer.
- Promote and deliver both on-site and virtual instruction and operation of products, within assigned domain, for single point new installs or within specific functional areas, driving Dealer Software Solutions product and solution utilization and potential revenue impact with customers.
- Maintain in-depth knowledge of the Dealer Software Solution products in assigned domain, including product settings, features and benefits, system functionality, and settings cause and effect relationships.
- Partner with Manager for performance reviews and development opportunities and work with designated coaches or mentors to help in performance growth.
- Effectively customize training curriculum and consulting to dealer needs and present products in a clear, concise manner, demonstrating functionality of the system and answering dealership questions through on-site or virtual dealership trainings
- Troubleshoot questions and issues within their domain of products to meet each individual customer's needs.
- Work with dealer leadership team to create a customized training plan based on their staffing needs, determine, and plan any dealer work needed to be successful, Advise and consult on software/hardware needs.
- Participate in product development and enhancement review sessions to continue development as a domain subject matter expert.
- Communicate all dealership training documentation, including training agenda, daily training reports with class attendance and training issues, training recaps, support tickets, and other training communication, recording all documentation in Dealer Software Solutions.
- Keep up to date on current automotive trends and best practices to ensure educational content and consulting is relevant to provide maximum value to dealerships.
- Schedule travel in accordance with department practices and Cox Automotive company guidelines and policies
TRAVEL REQUIRED:
Overnight travel is required 100%
Required Qualifications:
- Bachelor's Degree required
AND
- 2 years related/relevant work experience required
- (OR Master's Degree and up to 2 year's of related/relevant work experience)
- (OR 6 years of related/relevant work experience and NO degree)
- Comfortable with extensive travel - 100% travel is required
- a valid U.S. driver's license is required
- A strong know-how of Microsoft programs (Word, Excel, PowerPoint, etc).
- Outstanding presentation skills with the ability to effectively articulate and communicate in a way that retains trainee engagement required.
- Highly motivated self-starter capable of working independently and in a team environment
- Excellent verbal and written communication skills required
Preferred Qualifications:
- A bachelor's degree is a big plus,
- Automotive dealership knowledge and a bit of a bookkeeping background or accounting acumen
- 2 yrs training exp in a retail automotive setting preferred but not required
- Experience with the following software solutions - Salesforce CRM, Dealertrack DMS, Xtime Spectrum, VinSolutions, Dealer.com preferred
#Remote-Central
#Remote-NE
#Remote-SE
#Remote-NW
#Remote-SW
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Trainer
Kline Franchising Inc -
Bountiful, UT
Academic Cardiologist, Researcher
HealthEcareers - Client -
Salt Lake, UT
NURSE PRACTITIONER
HealthEcareers - Client -
Salt Lake, UT
